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Job Overview This role is responsible for managing Mint Mobile & Ultra Mobile’s social media presence with a focus on community engagement, real-time interaction, and customer experience. It involves implementing social strategies that foster meaningful conversations, grow community advocacy, and strengthen brand sentiment across platforms. This role requires active monitoring, listening, and responding to social users, while employing insights to inform content and business decisions. Success is measured by impressions, engagement, sentiment, responsiveness, and community growth. This work supports business goals by deepening customer relationships and elevating the voice of the customer.
Job Responsibilities:
- Develop and implement community & social engagement strategies to drive conversation, advocacy, and audience growth across social and review platforms.
- Maintain consistent brand voice while adapting tone for real-time, one-to-one engagement and public interactions across platforms.
- Lead daily social media operations and content posting with a focus on proactive and reactive. community engagement, including responding to comments, messages, and reviews to foster meaningful connections.
- Monitor social and review platforms to listen, respond, and identify emerging trends or issues, calling out when needed and helping protect brand reputation.
- Analyze performance, sentiment, and community trends to provide actionable insights that inform content, product, and customer experience improvements.
- Own and support community response frameworks, critical issue paths, and engagement guidelines in partnership with Care and Brand teams.
- Identify and test new engagement formats and community-led interactions (e.g., comment-led content, reactive moments, or social-first activations).
- Also responsible for other duties/projects as assigned by business management as needed.
Education and Work Experience:
- Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
- Acceptable areas of study include Social Media, Communications, Advertising, Journalism, English, PR or related field (Preferred)
- 2-4 years - Experience in brand/agency social media, communications, public relations or related field
- Copywriting & editing experience
- Wireless or Mobile experience or heavy knowledge of the space is a plus.
Knowledge, Skills and Abilities:
- Social Media Communications (Required)
- Communication (Required)
- Microsoft Office (Required)
- Copywriting (Required)
- Organizing (Required)
Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No): No
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Base Pay Range: $53,900 - $97,200
Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ350969¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.