Community Operations

Notion Notion · Enterprise · San Francisco, CA · Storytelling

This role focuses on building the operational engine for Notion's community programs, including systems, tooling, and measurement to enable global scaling. It involves designing operational workflows, making Notion the single source of truth for community operations, owning the operational experience for programs, defining impact measurement, and increasing scale through integrations, automations, and AI-enabled workflows.

What you'd actually do

  1. Design the operational engine behind Notion Community. Build the systems, workflows, tooling, and infrastructure that allow global community programs to scale with consistency, clarity, and care.
  2. Make Notion the single source of truth for Community operations (databases, automations, dashboards, templates, and documentation) so teams execute with clean handoffs and shared visibility.
  3. Own the operational experience behind programs—onboarding, member support, reimbursements, swag logistics, vendor coordination, and event operations—so it’s reliable and thoughtful across regions.
  4. Define how we measure impact: operational standards, data hygiene, reporting cadences, and insights that turn community activity into decisions.
  5. Increase scale and effectiveness through integrations, automations, and AI-enabled workflows that reduce manual overhead and let program teams focus on relationships and builder value.

Skills

Required

  • Deep Notion expertise
  • Systems fluency across modern community + ops tooling
  • Strong ownership and a bias toward shipping
  • High operational judgment and attention to detail
  • Practical AI fluency
  • Supported member-facing programs or ecosystems
  • Worked globally or across regions

What the JD emphasized

  • AI-enabled workflows