About Uber
We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
About the Role
The Global Public Safety team's mission is to drive community safety, safeguard our data, and deliver actionable insights through market-leading engagement with public safety agencies.
As a QA analyst within the Governance, Risk and Compliance team, your primary responsibility is to conduct detailed manual reviews of law enforcement data requests and our responses to ensure they meet Uber’s high standards for public safety support, legal validity and data privacy. This role is essential for maintaining the integrity of a high-volume operation, ensuring that every request processed by the Public Safety Response Team (PSRT) adheres to established playbooks and internal risk management processes.
What the Candidate Will Do
Quality Review: Evaluate and review law enforcement data requests to ensure responses are consistent with internal policy and processes.
Operational Accuracy: Execute quality assurance checks on work performed by the broader global PSRT team, identifying discrepancies in legal process validation, contact authentication, data investigations and suspected offender management.
Challenge Resolution: Analyze and problem solve for issues identified during the quality assurance process, including escalating to a team lead for review, suggesting corrective actions in both agent performance, internal processes and solutions at scale.
Reporting & Documentation: Utilize internal tools to track QA findings and contribute to dashboards that provide agent performance feedback.
Process Support: Under supervision, collaborate with cross-functional teams to identify improvements to standards and processes within the Public Safety Response Team.
Basic Qualifications
Experience: 2+ years of relevant work experience, with an articulated interest in privacy and/or public safety.
Education: Minimum Bachelor's degree (in Technology, Risk Management, or Business is a plus).
Confidentiality: Basic understanding of handling confidential information and an appreciation for data protection.
Technical Skills: Skilled in various computer systems and software, including Salesforce, Jira, and Google Suite.
Communication: Ability to clearly respond to policy questions, document findings both in writing and through thorough record keeping.
Preferred Qualifications
Domain Knowledge: Basic knowledge of business models, products, and privacy policy.
Regulatory Awareness: Basic understanding of the legal and regulatory frameworks within the area of responsibility.
Professional Interest: A demonstrated interest in law enforcement, international affairs, or security.
Operational Mindset: Experience working within structured business models or high-volume ticket environments.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.