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Job Description
What’s the role all about?
We are looking for an experienced Compliance Team Lead to join our existing Real Time Transaction Monitoring Team.
As our Team Lead you will support the performance and day-to-day efficiencies of our Transaction Monitoring analysts in Pasay. You’ll use our systems and reporting to ensure that Compliance controls are being used correctly by the team to ensure we are mitigating risk whilst achieving SLAs (Service Level Agreements).
You’ll be managing the night shift working 9pm-6am to ensure we have full escalation coverage 24/5 and support the onsite analyst during shift.
What we expect of you, day to day:
- Ensure the effective and efficient week-to-week operations of the TSS team - and that daily/weekly targets are met
- Own the development of your analysts/senior analysts through effective OKR setting and performance management
- Identify key insights and actions from the Weekly and Monthly TM reporting and share any standout themes with the Team Manager
- Complete the monthly team QA and oversee all projects and processes to continuously improve the quality of Analyst work and drive customer experience.
- Identify and diagnose people, process, or system problems → implement a short-term fix → plan out any long-term solution, working with other stakeholders where required
- Support the Training Team/Senior Analysts with the design and delivery of onboarding/ ongoing training of the team
- Support the Team Manager with internal (e.g., Customer team) and external (e.g., client) meetings where required
- Be an escalation point for challenging transactions, HVTs, or clients/CSM requests (e.g., in Open) with the support of the Senior Analysts.
- Ensure the TSS team meets key SLAs, including resource and shift planning.
- Own all client issues and actions related to the TSS team
- Assist Compliance Management with complex queries, reporting, and analysis of client behaviour
- Collaborate closely with Compliance Management on the delivery of the wider compliance and business framework
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
What we’re after:
Essential:
Previous Team Lead or manager experience gained within the Compliance sector
Proven track record of being able to inspire and nurture a team to reach a collective goal
Excellent organisation skills and ability to prioritise tasks in an ever-changing work environment
Is confident in their ability to speak with clients directly to resolve any concerns/queries they may have
Competent working independently but is comfortable escalating when needed
Desired:
Previous Team Lead or manager experience gained within the Transaction Monitoring section of Compliance (Anti Money Laundering)
Qualification in Anti Money Laundering or equivalent in related field
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.