Career Area:
Product Support
Job Description:
**Your Work Shapes the World at Caterpillar Inc. **
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
We are looking for a highly skilled and experienced professional to join our team as a Condition Monitoring Advisor. This is an exciting opportunity for someone with background in mining, construction or waste handling equipment, whether through hands-on support, fleet management, or equipment monitoring/testing.
In this role, you’ll work directly with fleet managers, dealers, and customers to help maximize machine availability, reduce total cost of ownership (TCO), and minimize unplanned downtime.
Unlike traditional engineering roles that often remain behind the scenes, this position puts you at the forefront - engaging with real-world operations and seeing the direct impact of your work.
Whether you're an engineer ready to move beyond the design phase or background as a hands-on technician looking to expand your influence, this is your opportunity to step into a customer-facing role where your expertise truly matters. You'll leverage your deep understanding of equipment and systems to transform raw data into meaningful insights—monitoring asset performance, identifying issues, and driving real-world decisions. Your contributions will directly enhance operational reliability and efficiency, making a visible and lasting impact on the teams and customers you support.
What you will do:
- Monitor Machine Health: Oversee the condition of 100-150 Caterpillar machines using the five elements of condition monitoring: SOS fluid analysis, product link/VIMS data, inspection reports, backlog management, and site conditions.
- Analyze & Correlate Data: Aggregate and correlate data from all five condition monitoring elements to identify trends, detect issues early, and prioritize actions using enabling software tools and systems.
- Provide Expert Recommendations: Deliver actionable equipment recommendations by way of purpose-built Caterpillar software tools to Caterpillar dealers and customers to enhance machine health, maximize uptime, and increase customer value.
- Reporting & Communication: Send Condition Monitoring recommendations using custom software tools and verbal updates to customers and dealers. Provide clear, data-driven insights and recommendations.
- Customer & Dealer Engagement: Participate or even facilitate regular meetings with customers, Caterpillar dealers, product groups to review equipment performance and contribute to action plans.
- Consultative Relationship Building: Act as a trusted advisor to dealers and customers, fostering collaborative relationships and supporting equipment management strategies.
- Subject Matter Expertise: Maintain working knowledge across all five condition monitoring elements, with deep expertise in at least two.
- Leverage Analytics: Identify new analytics to accelerate issue detection, support proactive maintenance, and improve overall fleet performance.
What Skills you will have:
Service Excellence: Hands-on experience in Product Support or Engineering roles. Background includes working as a service representative, reliability engineer, technician, mechanic, or technologist. Familiarity with Caterpillar’s products and processes is a plus.
Problem Solving: Extensive experience in identifying and troubleshooting machine issues. Working knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System (SISweb).
**Consulting: **Awareness in predictive maintenance, reliability engineering, and collaboration with peers.
**Data Gathering & Analysis: **Experienced in planning and executing tests, analyzing results, and delivering actionable recommendations. Proven background in condition monitoring, test/validation engineering, field follow of OEM equipment or on-hand troubleshooting/repair.
**Decision Making and Critical Thinking: **Strong analytical skills with the ability to assess complex situations and make informed, effective decisions using structured tools and sound judgment.
**Customer Focus: **Deep understanding of customer-centric values and practices. Skilled at aligning business decisions with customer needs and satisfaction and leveraging those insights to develop customized solutions that drive value.
**Effective Communications: **Excellent verbal and written communication skills. Proven ability to collaborate with cross-functional teams and stakeholders, clearly convey technical and non-technical information, and adapt communication styles to suit different audiences.
**Relationship Management: **Proven ability to build and maintain strong relationships in customer-facing roles. Comfortable working directly with dealers and customers to ensure satisfaction and long-term partnerships.
Additional information
- Located in Santa María.
- Domestic relocation is available.
- This position will require traveling up to 20% domestic and internationally.
- Valid VISA required.
**Final details **
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.
Posting Dates:
abril 30, 2026 - mayo 14, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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