Career Area:
Product Support
Job Description:
**Your Work Shapes the World at Caterpillar Inc. **
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Condition Monitoring provides valuable, proactive information, helping equipment owners set up effective, comprehensive maintenance and repair plans. Analyzing data from a combination of condition monitoring "elements" - including simple inspections and regular fluid analysis to careful tracking of electronic data and analysis of equipment history - helps to accurately assess the health and operating condition of critical equipment.
Role Definition:
Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.
What You Will Do (Responsibilities):
- Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
- Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
- Identifying issues and determining appropriate course of action for effective resolution.
- Processing results from analysis of technical data.
- Understand prime product or component health or status, if action is needed, and required next steps.
What Will Put You Ahead (Preferred Skills):
- Earthmoving Equipment / Diesel Fitter / Diesel Mechanic qualification or training
- 5 - 7 years earthmoving / heavy equipment maintenance service experience
What You Have (Basic Skills Required):
_Customer Focus: _Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
_Effective Communications: _Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
_Relationship Management: _Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
**What We Offer: **
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.
Additional Information:
- Up to 30% travel required
- Office-based: 5 days a week at our Kempton Park Office
- Relocation and visa sponsorship will not be supported
Posting Dates:
May 7, 2026 - May 17, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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