Career Area:
Product Support
Job Description:
**Your Work Shapes the World at Caterpillar Inc. **
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
We are seeking an expert and results-driven Condition Monitoring leader to supervise and manage a team of Condition Monitoring Advisors (CMAs) responsible for improving the health, reliability, and performance of Caterpillar equipment fleets. This role is ideal for a professional with a strong background in large mining, construction, or waste‑handling equipment who is ready to lead people while remaining closely connected to real‑world operations and customer outcomes.
In this position, you will lead daily CMA activities, working directly with dealers, customers, and internal partners to maximize machine availability, reduce total cost of ownership (TCO), and minimize unplanned downtime. You will ensure the delivery of high‑quality maintenance and repair recommendations, oversee monitored fleet performance metrics, and drive consistent execution across the team. Unlike traditional leadership roles removed from operations, this position remains actively engaged in technical problem‑solving and customer collaboration.
Additionally, the role is accountable for advancing condition monitoring processes, analytics, and tools while supporting CMA development, utilization, and team growth. By combining technical expertise, people leadership, and a strong customer focus, this role delivers measurable improvements in fleet reliability, operational performance, and overall value to Caterpillar customers.
What You Will Do:
- Lead the day-to-day operations of a fleet monitoring team consisting of 6-10 Condition Monitoring Advisors based in Monterrey Mexico, ensuring timely execution and high-quality outputs.
- Deliver condition monitoring performance expectations for quality, velocity, and value across Job Site Solutions (JSS), PA Managed sites, Strategic Accounts, dealers, and Cat customers.
- Partner with the Condition Monitoring Deployment team to plan and execute new site coverage and coverage adjustments.
- Conduct regular performance reviews with process partners and customers and drive internal communication of condition monitoring wins and value delivered.
- Collaborate with global condition monitoring teams to develop, share, and implement best practices.
- Establish standard work and lead continuous process improvement across all CMA activities.
- Provide oversight of analytical practices to ensure accuracy, consistency, and early detection of emerging machine issues.
- Ensure the CMA team effectively leverages Caterpillar purpose-built condition monitoring tools to maximize uptime and customer value.
- Maintain expertise across all five elements of Condition Monitoring, while building depth and capability within the team.
- Identify opportunities to enhance processes, introduce new analytics, and advance **proactive and predictive maintenance strategies **through the CMAs daily work.
- Manage recruitment, retention, onboarding, and skills development for Condition Monitoring Advisors.
Educational Requirements:
- Bachelor Degree in Engineering or related to the field
- Advanced English
What skills will you have:
- **Technical Excellence: **Extensive expertise supporting large earthmoving or mining machines, product support, or condition monitoring experience.
- **Customer Focus: **Strong understanding of customer operations and priorities, with the ability to align technical recommendations to business value.
- **Data Gathering & Analysis: **Demonstrated ability to assess complex equipment data, identify trends, and guide effective decision-making using structured analytical tools.
- **Consulting: **Working knowledge of predictive maintenance and reliability engineering, with experience advising customers or internal stakeholders.
- **Effective Communications: **Excellent communication skills with the ability to manage and influence internal partners, dealers, and customers.
- **Problem Solving: **Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- **Relationship Management: **Ability to operate in customer-facing environments, building trust with dealers and customers, and maintaining strong long-term partnerships.
Top Candidates Will Also Have
- Expert with equipment management strategies and enabling technologies.
- Strong understanding of the technical, application, and operational aspects of large earthmoving and mining products.
- Prior knowledge of a dealer- or customer-facing role (e.g., technical field rep, sales, ASR, account manager).
- Formal leadership expertise or demonstrated informal leadership through cross-functional initiatives (e.g., project management, CPI, product development, or field roles).
Additional Information:
- This role will be based onsite in Santa Maria, Monterrey N.L.
- Domestic and international travel up to 10%
- Valid Travel Visa and Passport
- Sponsorship for foreign candidates is not available.
- Domestic Relocation assistance is available for this position.
- Do not forget to include a resumé in English in your profile in Workday.
**Final details: **
The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence, or promotion.
**Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. **
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:
mayo 5, 2026 - mayo 12, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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