About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Core Responsibilities :
- Lead complex client onboardings and implementations with multiple dependencies or regulatory constraints.
- Act as trusted advisor on how clients can best leverage the platform and APIs to meet requirements.
- Lead advanced platform and API demos, including deep dives into capabilities, patterns, and limitations.
- Guide resolution of complex client issues, escalations, and ambiguous problems.
- Own delivery governance, onboarding strategy, and escalation management.
- Define and improve onboarding and delivery standards, playbooks, and ways of working.
- Partner with Product, Engineering, and Customer Success to improve onboarding experience and platform adoption.
Typical Deliverables :
- End-to-end onboarding and implementation delivery ownership for medium and high complexity
- Platform and API demo materials tailored to client use cases
- Requirements-to-platform mapping and documented solution approaches
- RAID logs, status reports, and decision records
- Go-live readiness assessments and handover packages
- Reusable onboarding playbooks, patterns, and best practices
- Escalation and risk mitigation plans for critical clients
- Operational metrics and improvement roadmaps
Success Measures :
- Consistent success of complex onboarding engagements with strong governance.
- High confidence and trust from senior client stakeholders.
- Reduced onboarding variance through standards and reusable approaches.
- Effective resolution of high-impact client issues and escalations.
- For Senior Managers: strong team capability, succession readiness, and delivery stability.
- Experience operating across regions, clients, or regulated environments.
- Demonstrated people leadership and team development experience
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications • 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications • 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhDBachelor’s degree or equivalent experience. Typically 8+ years’ experience leading complex delivery, onboarding, or implementation engagements. Proven ability to influence senior stakeholders and lead through ambiguity. Deep experience with API-driven or platform-based solutions.
U.S. Applicants Only
Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.