Consultant - Servicenow

Deloitte Deloitte · Consulting

Consultant role focused on supporting ServiceNow implementation projects, gathering requirements, analyzing processes, and configuring ServiceNow solutions for various modules including IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases. The role involves producing project artifacts, collaborating with stakeholders, and supporting user acceptance testing and solution adoption.

What you'd actually do

  1. Supporting requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows
  2. Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases
  3. Contributing to functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls
  4. Supporting documentation of data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases
  5. Producing project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials

Skills

Required

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others
  • Bachelor's degree in Computer Science, Information Systems, Cyber Security, Engineering, Information Technology, Finance, or Business
  • 2+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role
  • 2+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation
  • 2+ years of experience designing, configuring, or implementing ServiceNow solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management
  • 2+ years of experience configuring ServiceNow forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.

Nice to have

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ArchX (Architecture Excellence)
  • One or more ServiceNow Certified Implementation Specialist (CIS) certifications, including CIS-Risk and Compliance (CIS-RC), CIS-Security Incident Response (CIS-SIR), CIS-Vulnerability Response (CIS-VR), CIS-Third-Party Risk Management

What the JD emphasized

  • ServiceNow AI Control Tower use cases