Overview
Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.
Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft’s mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves.
As a Consulting Project Manager, you will own the end-to-end delivery of complex consulting engagements—accountable for scope, schedule, risk, quality, and financial health from sales handoff through value realization. You will serve as the primary delivery leader for the customer, running disciplined delivery rhythms, managing escalations, and maintaining executive trust throughout the engagement lifecycle.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Account Delivery Management
Manage the direction of solution deliveries and influence others to secure resources to deliver on customer contracts. Ensure delivery across the lifecycle: envisioning, solution development, delivery planning, cloud consumption and usage, and delivery management. Lead or participate in steering committee meetings with strategic customers.
Contribute to consumption activities, identify patterns of consumption gaps, and drive consumption by removing blockers and enabling customers to realize full value of their purchases. Hold accountability for project delivery forecast.
Collaborate with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manage fiscal responsibility within the project portfolio—staying within budget while driving engagement profitability and risk management.
Support strategic relationships with key stakeholders (often as part of a steering committee), support new customer opportunities in partnership with Sales, and communicate the current view of delivery to customer executives on a regular cadence.
Relationship Development
Engage internal and external stakeholders as peers with subject matter expertise. Prevent and manage escalations through targeted communications and deliver difficult messages as needed. Establish governance to influence customer decision making.
Drive customer satisfaction by representing Microsoft to senior customer stakeholders, acting as the voice of the customer, and ensuring resolution of challenged deliveries. Manage expectations with political sensitivity and oversee creation of Success Expectations and customer and partner experience (CPE).
Adhere to project compliance standards (e.g., confidentiality, privacy) and contract requirements, accommodate customer compliance standards, and champion compliance through knowledge sharing across teams.
Monitoring and Controlling
Orchestrate and oversee a broad range of project metrics on large, complex, high-visibility projects. Ensure adherence to KPIs, provide strategic direction, and adapt to high-impact changes throughout the project lifecycle.
Proactively manage risks and issues across large, complex projects using qualitative analysis (probability, impact, urgency), lead recoveries and escalations, keep tools updated, and manage issue closure as a high priority.
Ensure timely completion and quality of deliverables by applying quality management techniques, monitoring output, and implementing corrective action. Manage success expectations to create required deliverables.
Confirm customer change control at kickoff, anticipate changes, and test the process before initiating formal change.
Manage finances for large-scope projects by balancing funding and resources across workstreams, reducing cost and improving delivery margin without impacting quality, and understanding P&L and accrual-based accounting impacts.
Manage communications with senior stakeholders on project health, issues, and financial performance throughout the lifecycle, and establish formal rhythms to track and report status.
Monitor and lead customer contract Amendments, Delivery Acceptance, Proof of Delivery, and Invoicing processes.
Closure
Drive timely project closure by completing sign-off tasks (e.g., system closeout updates, deletion of customer data, Deliverable Acceptance Form).
Drive incremental process improvement by reflecting on and broadly sharing lessons learned, suggesting IP improvements, providing performance feedback to managers, and conducting closeout interviews.
Contribute across teams as a thought leader or subject matter expert, invest in others through team or regional initiatives, and provide cross-border mentoring and peer alignment.
Business Growth
Demonstrate accountability for the financial health of a project or program (revenue attainment, accurate forecasting, cost management, utilization, skills, and capacity planning). Own and drive backlog risk management.
Drive incremental business through next-step proposals and next-stage proposal (NSP) discussions, engage in the pursuit cycle, and support rhythm of business (ROB) and CFO forecasting.
Look for or create opportunities to maximize timely cloud consumption, identify new opportunities with customers, and facilitate follow-up conversations to accelerate delivery and prevent delays.
Qualifications
**Required / Minimum Qualifications **
Bachelor’s Degree in a related field AND 5+ years’ experience in project management
- OR equivalent experience
Additional / Preferred Qualifications
Bachelor’s Degree in a related field AND 12+ years’ experience in project management, OR equivalent experience
Project Management Professional (PMP) certification
6+ years financial management experience
Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification
Certification in a relevant industry
Consulting Project Management IC5 - The typical base pay range for this role across Canada is CAD $124,600 - CAD $225,600 per year.
Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Consulting Project Management IC5 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 124,600 $ CAD à 225,600 $ CAD par année.
Pour plus d'information au sujet de la rémunération, veuillez cliquer ici: https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la **demande d’accommodement.**
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**