Overview
We are seeking a highly motivated and driven Consulting Project Manager to deliver impact on cutting edge projects. In this role, you will serve as the primary liaison between Microsoft and the Government, providing leadership, direction, and accountability for the delivery of IT support services across the environment. You will need to provide consistent, efficient execution by coordinating closely with technical and operational stakeholders, including service desk teams, government counterparts, and third-party providers. Additionally, you will be managing program and project schedules, aligning resources to meet government timelines, and driving integrated service delivery across multiple teams. You will also own end-to-end operational performance, proactively resolving issues, optimizing resource allocation, and overseeing personnel and day-to-day program execution to ensure mission success and high-quality outcomes.
At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.
Responsibilities
Initiation
- Drives project initiation for projects of all complexities, low, med, and high complexity (e.g., multiple offerings, multiple domains) by driving commitment of delivery resources, assigning resources, and creating work breakdown structures (WBSs) with delivery team.
Monitoring and Controlling
- Maintains quality deliverable (e.g., documents) by identifying requirements, developing plans, and tracking outputs. Follows standard quality management processes and accommodates some customer acceptance requirements.
- Provides regular project status updates and ensures stakeholders are informed. Tracks and maintains customer deliverables.
- Oversees core project metrics projects to ensure adherence to key performance indicators (KPIs).
- Follows established change processes and confirms change with customer before formally initiating the process.
- Manages finances for projects and budgets by tracking financial metrics and ensuring budgetary targets are met.
- Monitors and tracks risks and issues within projects, leveraging technical knowledge to identify and evaluate risks, perform qualitative analyses (e.g., probability, impact, urgency), record and track mitigation plans using available tools to input and update risk, and work with cross-functional groups to mitigate identified risks. Escalates risk scenarios through senior colleagues and customers as needed.
Planning
- Establishes clear expectations and accountabilities (e.g., reconfirm scope, Responsible-Accountable-Consulted-Informed matrix) with all project team members (e.g., consultants) and stakeholders through participation in internal and external kick-off meetings (e.g., sales to delivery handoff, formal kick-off meetings). Interacts with default stakeholders (e.g., customer sponsor, Microsoft project team members) and engages subject matter experts in holistic planning activities including team validation.
- Develops detailed project management plan to drive predictable delivery leveraging existing materials, to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Participates in basic contingency planning.
Relationship Development
- Facilitates customer satisfaction by engaging with customers in a positive manner, reviewing customer feedback, and builds trusted relationships and supports colleagues in leveraging trusted relationships with internal resources to act as the voice of the customer with guidance from mentors on politically sensitive matters. Manages expectations by leading Success Expectation discussions with customer, and documenting, executing, and monitoring accordingly, leading customer and partner experience (CPE) processes.
- Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract.
- Engages with other project managers and customer stakeholders at the customer site using technical expertise, develops stakeholder relationships, and escalates issues and ambiguous situations as needed.
Closure
Maintains timely project closure by completing project sign off tasks (e.g., system closeout updates, deletion of customer data, Deliverable Acceptance Form). Drives incremental process improvement by reflecting on and sharing lessons learned with team, and suggesting improvements to intellectual property (IP).
Applies intermediate knowledge of project management principles to execution and delivery, serves as a mentor to less experienced colleagues, and builds their own capability through experience.
Other
Qualifications
Required Qualifications
- Bachelor's Degree in related field AND 3+ years experience in project management OR equivalent experience.
Other Requirements:
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- The successful candidate must have an active U.S. Government Top Secret/SCI Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
- Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.
Preferred Qualifications
- 4+ years of experience managing cross-functional and/or cross-team projects
- Technical project management experience, with at least the most recent role driving enterprise project.
- A track record of personally delivering complex projects to completion.
- Stakeholder management experience across engineering, business, and operational audiences, including high stakes scenarios with conflicting requirements.
- Technical fluency sufficient to understand engineering tradeoffs, dependencies, and risk in cloud or SaaS programs.
- Experience with Microsoft 365, multitenant SaaS, large enterprise IT, or cloud platform programs.
- Background partnering with internal business groups such as security engineering, compliance, or operations team
Consulting Project Management IC4 - The typical base pay range for this role across the U.S. is USD $101,800.00 - $193,800.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $126,100.00 - $207,600.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**