The Senior Project Manager will be primarily responsible for managing the delivery of Oracle NetSuite Professional Services implementations of the Oracle NetSuite application, including but not limited to complex, multi-workstream programs which could include Oracle NetSuite ERP as well as other Oracle NetSuite products, integrations, and third-parties. Under the guidance of the Oracle NetSuite delivery methodology and established PMO standards, this role drives engagements to scope, time, and budget - all while ensuring the highest degree of customer satisfaction and business outcomes.
The Senior Project Manager is a key player in leading, tracking, and communicating project and program progress as well as ensuring quality delivery. This includes planning customer-specific engagements, leading business requirements development, review and signoff, orchestrating configuration, data migration, integrations, customization, multi-workstream planning and alignment, controlling scope, driving organizational change when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Senior Project Manager will lead multiple concurrent projects and work with a number of resources and stakeholders across a matrixed, often global environment.
From initiation through completion, the Senior Project Manager will construct, present, and secure signoffs on key deliverables such as program kickoff presentations, integrated project plans and WBS, regular status reports, risk and issue logs, cutover plans, and change orders when required. They will facilitate planning sessions and governance forums (e.g., steering committees) throughout the project lifecycle. Critical to success will be setting and managing expectations regarding project scope, the Oracle NetSuite delivery model, collaborator roles and responsibilities, timelines, critical issue and organizational change processes, communication, risk management, and multi-workstream orchestration.
Preferred Qualifications/Skills include:
- Outstanding client-facing skills with a history of building extraordinary relationships with clients, colleagues, third parties, and demonstrated C-level engagement.
- Ability to handle a variety of projects simultaneously; adapts quickly—manages multiple deadlines and challenging priorities in a fast-paced, constantly evolving environment.
- Strong communication and interpersonal skills, including experience delivering presentations and managing meetings via web conferencing to diverse stakeholder groups.
- Strong influencing and negotiation skills with diverse stakeholder groups.
- Very strong organizational skills and attention to detail.
- Exceptional critical issue and risk management skills, including timely mitigation, escalation and resolution.
- Thrives in ambiguity; structures unformed problems, clarifies priorities, and drives decisions with incomplete information.
- Demonstrates thoughtfulness and excellent judgment when selecting methods and techniques for achieving project success.
- Independently organizes and performs required work with minimal guidance, direction, and follow-up.
- Ability to forecast work accurately, proactively manage workload, and assist project teams and customers with doing the same.
- Excellent teamwork skills; works effectively as part of multiple, varied project teams and demonstrates genuine commitment to team success.
- Takes initiative and ownership. Proactive, passionate about results, with a solution-focused approach and can-do demeanor in all aspects of project delivery.
- Strong background in project management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project.
- Strong client management skills and the ability to work with customers to develop and manage an implementation plan, including governance and benefits realization.
- Hands-on vendor/partner management experience with SDN and localization providers (tax, payments, EDI, logistics, country localizations), including SOWs, SLAs, and escalations.
- Contributes to continuous improvement through data and feedback loops, embracing rapidly evolving ways of working within established frameworks and practices.
- Implementation experience with Oracle NetSuite ERP as well as other Oracle NetSuite applications, and a solid understanding of integration, data migration, customization, and related ERP implementation principles; SuiteScript/SuiteTalk/REST and middleware/iPaaS coordination experience a plus.
- Experience delivering analytics programs with NetSuite Analytics Warehouse (or comparable data warehouse/BI), including data pipelines, modeling, security/roles, and dashboard delivery a plus.
- Formal Project Management methodology training with significant practical use; certifications such as Project Management Professional (PMP) are a plus.
- 8–10+ years of cumulative relevant experience, including 4+ years of NetSuite ERP project/program management; domain exposure to Business Services, such as Consulting and ITVARs, preferred.
- Willingness to travel 25 - 50% depending on the busioness need and requirement .
Responsibilities include:
- Be passionately customer-focused; relentlessly pursue providing an excellent customer experience every time.
- Establish, maintain, and deepen client relationships by providing results and going above and beyond; engage effectively at the executive/C-level.
- Deliver multiple concurrent NetSuite projects (10+ depending on size and complexity) using the defined Oracle NetSuite delivery methodology.
- Plan, manage, and communicate the progress of complex, multi-workstream programs, achieving milestones and maintaining momentum.
- Identify and effectively mitigate risks and dependencies across multiple internal teams and third-party SDN/localization partners.
- Facilitate resolution of critical issues and roadblocks, escalating when appropriate.
- Communicate well with all collaborators and stakeholders, internal and external, including executive sponsors, business process owners, IT/data teams, third parties, and project team members, as well Sales and Account Management.
- Work collaboratively with project delivery leads, project resources, and internal stakeholders.
- Effectively manage scope, budget, timeline, resources, quality, and customer satisfaction throughout the engagement.
- Coordinate technical delivery across ERP configuration, data migration, integrations, customizations, and third-parties.
- Manage SDN and localization partners (e.g., tax, payments, EDI) as well as other third-parties.
- Communicate effectively with and project-manage remote resources in a matrix environment, including offshore resources.
- Forecast and deliver against committed hours and budgets for your portfolio; track benefits realization and adoption metrics.
- Deliver a diverse scope of services where project management requires analysis of numerous factors.
- Maintain up-to-date knowledge of and compliance with internal processes and procedures; enforce quality throughout the project lifecycle.
- Support the Sales cycle through scoping of Professional Services engagements, executive-level prospect meetings, and solution review sessions.
- Present and promote the value of NetSuite Professional Services to prospective customers.
- Lead cutover planning, go/no-go, and handoffs to Advanced Customer Support (ACS) with defined KPIs; transition post-live with procedures.
- Drive organizational change management: communications, training coordination, role readiness, and adoption.
- Embraces AI-enabled ways of working; evaluates and safely adopts AI tools to improve delivery, documentation, and decision-making while strictly adhering to Oracle security and compliance guidelines.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $114,600 to $234,600 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC5