Job Description – Consulting Technical Director – Consumer Goods
The Consulting Technical Director, NetSuite Customer Success, is responsible for helping customers maximize the value of their NetSuite investment by providing strategic business and technology advisory services.
This role serves as a trusted advisor to executive stakeholders, leveraging deep expertise in the Consumer Goods industry—including Retail, Distribution, and Light Manufacturing—to deliver innovative solutions that address complex business challenges.
The incumbent partners with customers to define transformation strategies, recommend leading practices, and design scalable solutions that improve operational performance and customer outcomes.
Additionally, this role is responsible for developing industry-specific solution offerings based on emerging market trends, customer needs, and competitive product capabilities.
The Consulting Technical Director acts as a senior subject matter expert throughout the customer lifecycle, supporting business development through solution strategy, executive presentations, and implementation delivery. The incumbent leads cross-functional consulting teams on the most complex customer engagements and develops integrated delivery solutions. As a recognized thought leader, this individual drives innovation within the practice, mentors consultants, influences solution development and discussion, and contributes to the continued evolution of NetSuite Customer Success offerings.
**Preferred Qualifications/Skills include: **
- 10+ years of experience with packaged software application solution delivery, ideally as a member of a professional services organization.
- Strong experience leading professional services full lifecycle business software implementations while also guiding, mentoring other team members.
- Significant Enterprise Resource Planning (ERP) or Warehouse Management Systems (WMS) packaged solution implementation experience.
- Demonstrated experience in translating customer business requirements into workable software solutions.
- Exceptional verbal and written communication is required with previous experience in defining language for solutions for Statement of Work for new and existing customers
- Strong experience in Change Management and Business Process Mapping
- Excellent client management skills and the ability to work with customers to develop and manage an implementation plan.
- Previous services sales experience; comfortable interacting at the “C” level
- NetSuite solution experience and Consumer Goods Industry oriented past experience are highly preferred
- Undergraduate degree of equivalent experience required
- _Proficiency with AI tools for operational efficiency as well as with client facing engagements highly desired. _
- Strong influencing and negotiation skills.
- Ability to travel as needed
Detailed Responsibilities include:
Achieve and Exceed PS Revenue and Profitability Objectives
- Perform to achieve utilization and other performance goals including ensuring highest customer satisfaction results.
- Support the sales cycle through scoping and approval of PS engagements, Executive-level prospect meetings and Solution reviews.
- Lead the development of custom solutions and deliverables while working with a global mix of resources to ensure business requirements of customers are met.
- Provide coaching and mentoring to assist in resources’ career development and help develop Industry oriented solutions and assets.
- Build team’s expertise and confidence in project delivery work.
Increase the Value of the NetSuite Application for Customers
- Expand PS sales in existing customer base.
- Become trusted adviser to the Customer through implementation lifecycle and beyond.
- Showcase AI knowledge and capabilities to help support the growth and adoption of customers in using NetSuite’s AI tools and technologies.
- Team with Account Management and Client Management teams to promote user adoption and effective use of NetSuite, and support renewal efforts.
- Collaborate with NetSuite partners during services engagements.
Ensure High Customer Satisfaction and Referencability
- Responsible for adhering to highest quality standards in project delivery.
- Provide Solution advisor and lead functional consultant oversight through NetSuite implementation.
- Serve as Steering Committee SME member on strategic projects.
- Contribute to company’s focus on industry experience and expertise through participation in internal cross-departmental initiatives.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $126,200 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC5