Career Area:
Product Support
Job Description:
**Your Work Shapes the World at Caterpillar Inc. **
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
IT IS YOUR TIME!
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.
**Important: **
- Don’t forget to include a resumé in English in your profile in Workday.
- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.
Job Summary: You will work directly with client on continuous improvement projects involving our solutions, strategic activities covering safety procedures, and, but not limited to, ensure client users have clear understanding of our solutions through coaching/mentorship.
What You Will Do:
- Drive customer recognition of the value of product feature design, improved processes, and change management.
- Increasing product-positioning knowledge for Caterpillar and providing feedback on product features/benefits.
- Identifying and documenting job/application profiles based on field observation while working with customers.
- Improving the industry’s perception of Caterpillar and participating in related mining associations.
What you have – Skills:
- **Customer Focus: **Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- **Relationship Management: **Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Basic Qualifications:
- Bacheloor’s Degree.
- Pre Advanced English.
Top Candidates will have:
- Advanced/Fluent English.
- Previous experience or familiarity with mining operations, including field routines, operational safety, and interaction with production and maintenance teams.
- Experience with fleet management and monitoring platforms, focusing on productivity optimization, real-time tracking, and performance analysis of mobile equipment.
- Hands-on knowledge of dispatch and mine management systems, such as: Modular Dispatch: for dynamic equipment allocation and production control. MineStar: for integration of operational data, safety, and planning. Similar solutions: such as Wenco, Jigsaw, Hexagon, or other market systems with equivalent functionalities.
This position requires the candidate to work on-site five days a week.
Some of the offered benefits:*
·Medical plan
·Dental plan
·Medicines reimbursement
·Psychological, Legal, Social and Finance Support Program
·Private pension plan
·Profit share
·Meal assistance
·Christmas basket
·Transportation
·Life and personal insurance
·Extended maternity and paternity leave
·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location
The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html
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Posting Dates:
May 6, 2026 - May 17, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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