As a Content Design Vice President in Human Resources, you will develop, publish and manage content used by Ask JPMC specialists. You will play a pivotal role in shaping the employee help experience through content. You will collaborate with HR and Chief Administrative Office (CAO) subject matter experts to understand and simplify processes and policies into streamlined, easy-to-digest content. You’ll be responsible for ensuring content is AI-ready and drive innovative solutions to complex problems in collaboration with cross-functional teams. While leading this strategically important initiative you will manage a small team of full-time employees and temporary contractors who will be responsible for technical writing and managing online content using a defined style guide, workflow process and timelines.
Job responsibilities
- Gather and understand content development needs, write content for new initiatives and maintain an accurate and relevant library of content for specialists who respond to employee calls and cases
- Partner with subject matter experts to identify issues, promote process improvements, recommend creative solutions in structuring content, find synergies and recommend consolidation
- Write simplified and digestible content with a focus on clear, concise and easy-to-understand updates and new content appropriate for the audience
- Build stakeholder relationships, facilitate and/or participate in functional meetings to determine content architecture and ensure the content is well-organized to serve needs of HR functions, help specialists, advisors and employees
- Act as a strategic liaison across functions and operational areas
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process and architecture
- Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation
- Excellent written and verbal communication skills with proven ability to establish working relationships and routinely interface with business partners and subject matter experts as needed
- Advanced technical literacy and deep understanding of content platforms and their impact on user experience
Preferred qualifications, capabilities, and skills
- Highly organized and detail-oriented with a structured/analytical approach to drive problem solving and solutioning
- Experience with various writing styles
- Grasp complex or technical topics and be able to creatively simplify those concepts into clear, precise writing while adhering to established writing guidelines and delivery processes
- Self-motivated individual that demonstrates initiative with proven flexibility, adaptability and reliability
- Ability to lead a team with empathy, earning trust, delivering operational excellence and continually innovating