Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our business, control and risk strategies in support of Card’s Marketing Growth and Innovation (MG&I) business which encompasses Marketing Strategy, Marketing Execution, Pricing, Credit Decisioning, Credit Products including Installments, Rewards/ Loyalty, Benefits and Customer Experience. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity.
As a Control Manager Executive Director in Card’s Marketing Growth and Innovation (MG&I) business, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and automated/ integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Initial areas of responsibility include oversight and support of Rewards/ Loyalty, Benefits and the Operations, Activation and Transformation (“OAT” aka Marketing Execution) teams. The potential also exists longer term to lead the entire 20+ person Controls MG&I team.
Job responsibilities:
- Develop a deep understanding of Rewards/ Loyalty, Benefits and the OAT teams with the Card MG&I space to serve as a trusted advisor who will identify, assess, and manage operational risk through controls mitigation.
- Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions.
- Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
- Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions to reduce financial loss, regulatory exposure, and reputational risk
- Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions
- Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.
Required qualifications, capabilities, and skills:
- 5+ years of experience as an Executive Director or equivalent level
- Demonstrated leadership of diverse teams comprised of at least 5 employees
- Demonstrated expertise in control management within the financial services sector, with a focus on compliance and operational risk mitigation, showcasing skills equivalent to 15+ years of total business experience.
- Demonstrated ability to serve as a trusted business advisor to senior level internal stakeholders
- Demonstrated performance management skills including ability to get high-performers promoted and manage out low performers when needed
- Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
- Excellent written and verbal communication skills, with confidence in presenting to senior leadership
- Strong skills in internal stakeholder management including conflict resolution, facilitating effective communication and collaboration to drive mutually beneficial outcomes.
- Strong project management skills and a commitment to operational excellence.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Preferred qualifications, capabilities, and skills:
- Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency.
- Advanced digital literacy for the effective use of digital tools and technologies, coupled with solid market product knowledge to navigate the financial services landscape.
- Excellent influence skills for engaging stakeholders and driving organizational change.
- Effective mentoring skills to develop team members and foster a culture of continuous improvement.