Make digital customer communications clearer, more consistent, and more resilient by stepping into a pivotal role at JPMorganChase as the control partner supporting Digital Communications. You’ll collaborate across product, operations, technology, and governance partners to understand broad impacts, connect dependencies, and drive practical improvements. You’ll use data, automation, and strong judgement to turn insights into action.
As a Control Manager, Senior Associate in Digital Controls, you will provide risk and control coverage for the Digital Communications product and contribute control expertise to broader cross-functional digital initiatives. You’ll partner with stakeholders to identify risks, evaluate control coverage, and strengthen governance and monitoring - translating complex change into clear impacts, control needs, and actionable insights
Job responsibilities:
- Partner with stakeholders to analyze risks and controls, proactively identify gaps and new risks, determine root causes, and recommend solutions
- Design, implement, and monitor controls leveraging automation, artificial intelligence, and data analytics where appropriate
- Develop and deliver program insights and reporting (for example, key risk indicators and key performance indicators) to support business decisions
- Lead and support risk and control self-assessments, including walkthroughs and process/control mapping with cross-functional teams
- Support quality reviews and testing against established criteria; document results, identify themes, and recommend corrective actions
- Support a large, cross-team digital initiative by proactively identifying risks, mapping broad impacts and dependencies, and aligning control actions across stakeholders
- Advise on control considerations for product and process changes, including change-impact assessment and escalation
- Maintain clear documentation (processes, controls, procedures, evidence, and job aids) to support strong governance and review readiness
- Capture lessons learned and promote knowledge sharing to reduce repeat issues and improve consistency across teams
Required qualifications, capabilities, and skills:
- 5+ years of experience in financial services, with experience in controls, audit, quality assurance, or operational risk management
- Demonstrated ability to identify control gaps, assess risk, support remediation, and execute escalation procedures
- Experience analyzing moderately complex data and translating insights into clear actions and decisions
- Strong stakeholder management skills, including influencing outcomes using facts and data across multiple teams
- Experience supporting change initiatives and evaluating control impacts of process and technology changes
- Demonstrates policy and regulatory knowledge, independently applies standards to protect Client, Firm, and Employee obligations, understands regulatory-control connection, and assists others with interpretation
- Strong documentation skills (process mapping, control narratives, testing evidence, procedures/job aids)
- Effective written and verbal communication skills, including synthesizing complex topics for diverse stakeholders
- Proficiency with common productivity and analysis tools (for example Excel and PowerPoint); ability to learn new tools quickly
- Systems-thinking approach to problem solving and continuous improvement
Preferred qualifications, capabilities, and skills:
- Experience supporting digital products, platforms, or technology-enabled operating models
- Familiarity with outbound digital customer communications (for example notifications or secure messaging) and related operational risks
- Experience using analytics/visualization or automation tools (for example Tableau, Alteryx, or similar)
- Working knowledge of large language models and where they can support control efficiency (with appropriate governance)
- Experience partnering with compliance, risk, and audit stakeholders on control design, testing, and issue management
- Experience facilitating walkthroughs, risk identification sessions, and control mapping workshops across teams
- Strong presentation skills, including creating executive-ready materials