AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Capacity Delivery Asia-Pacific Controls Deployment and Service (DCCD APAC CDS) team delivers and services the control systems which monitor and ensure the health of our data centers. APAC CDS’ mission is to safely provide our customers with the unmatched reliability, security, and performance that AWS is known for. APAC CDS covers three core disciplines of deployments (of control systems in new data centers), projects (of controls capital improvement works at live data center sites), and service (of control systems at live data center sites), with additional specializations in the disciplines of colocated sites, systems engineering, controls fleet, on-call support (of data center control systems in the Americas (AMER), Europe, Middle East, and Africa (EMEA), as part of a global “follow-the-sun” support arrangement), and governance.
As Amazonians, we work in a competitive environment. Our customers are always beautifully, wonderfully dissatisfied. Being successful in our roles is not just about doing our jobs well, but also evolving and innovating. Change is the only constant, and applies to our customers, our roles, our team organization, our tools, and our mechanisms.
To be successful in this team, you will also have:
- Ability to thrive at the pace and scale of Amazon
- Ability to work independently and manage multiple competing priorities
- Ability and willingness to collaborate with peers around the globe, which may involve some participation in meetings at odd hours
- Ability and willingness to travel domestically or globally as and when needed
Controls Deployment & Service (CDS) Managers oversee the delivery and support of data center building automation systems, such as Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS). CDS Manager supervise a team of Engineers and/or other CDS Managers. CDS Managers are a point of escalation, governance, technical guidance, and partner leadership, above CDS Engineers. Typically, CDS Managers supervise a geographical sub-region within Asia-Pacific, performing supervision of team members in that sub-region. Successfully working as a CDS Manager will also require you to partner effectively with the many teams at Amazon that make our data center deployments and operations a success, including Delivery, Operations, Procurement, and Design teams, as well as maintaining strong relationships with our vendors.
Key job responsibilities
- Deployment of data center controls, on time, with effective management of vendors to ensure minimal defects at the point of Power and Facilities Hand-Off (PFHO)
- Delivery of critical projects to upgrade data center automation
- Service and support provided to partner teams, providing diagnosis and resolution of Loss of Visibility (LOV), Loss of Resilience (LOR), Large Scale Event (LSE), Critical Scale Event (CSE), and other operations impacting events
- Resolution of tasks within predefined Service Level Agreements (SLAs)
- Delivery of further initiatives to improve the efficiency of our data centers or our operations procedures
- Delivery of manager responsibilities, such as performance reviews and promotions
- Authorship of and contribution to key business reporting documents, such as Monthly Business Reviews
A day in the life
- Join the cloud leader: AWS has the most proven operational and security expertise, and the business is innovating at a faster clip, especially in new areas such as Machine Learning and Artificial Intelligence, the Internet of Things, Serverless Computing, and custom-designed processors and chips.
- Be at the nexus of action: Your involvement in data center delivery will be mission-critical to the successful deployment of our data centers. You won’t just be observing from the sidelines; you’ll be representing Amazon, building relationships across a wide variety of internal and external stakeholders.
- Build at scale: Build and operate infrastructure at an enormous scale, participating in Amazon’s global presence.
- Your unique background will be an asset: At Amazon, our ability to innovate on behalf of our global customers and communities is dependent upon the skills, perspectives, and knowledge of people from all backgrounds.
- Continuous growth and learning: You may not be an expert in AWS when you join our company, but you will have support to become one. Benefit from direct access to industry-leading specialists, latest training materials, and courses to propel your career.
- Grow your career: As a manager at Amazon, you will have an opportunity to lead a team of talented and motivated Amazonians, while also being challenged to grow as a manager yourself.
About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
- 5+ years of direct management, mentorship, leadership, and coaching of construction management or commissioning professionals experience
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience hiring, developing, and managing high-performing technical teams
- Experience owning the operation of a mission-critical team or product
Preferred Qualifications
- Experience directly related to the design or construction of data centers
- Experience with large scale mechanical and power systems
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Experience with large-scale technical operations or large-scale compute farms
- Experience as a general contractor and in vendor management (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution
- Experience with vendor and contractor/subcontractor negotiation and management skills associated with construction and project execution
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.