**Cost Per Repair Specialist - FCSD **
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
**In this position... **
The Cost Per Repair Specialist - FCSD has responsibility for interfacing between Product Development/Quality and various SEO functions to identify and implement projects to reduce warranty cost per repair. The specialist will be assigned to a specific vehicle commodity.
What you'll do...
- Support delivery of the warranty cost per repair reduction efforts for Service Engineering Operations and Ford Customer Service Division
- Analyze, identify, and implement warranty cost per repair reduction actions, including working with cross-functional activities
- Focus on early identification of issues
- Champion for the voice of the dealer and customer
- Support development of business cases and action plans for top issues or emerging issues
- Author and publish dealer communications related to warranty saving actions (SSM/TSB/GSB)
- Work with the Warranty Assistance Team to identify and publish dealer communications and/or parts catalog updates around vehicle material cost reduction actions
- Provide necessary warranty support to various engineering activities
- Major interfaces include Product Development (PD) Engineering, PD Quality, Assembly Plant Vehicle Teams (PVT), and various Service Engineering Operations (SEO) departments
You'll have...
- Bachelor's degree
- 1+ years of experience with vehicle systems & operations, and mechanical light repair procedures
- 1+ years of experience with diagnostics and repair procedures
- 1+ years of experience with technical writing and presentation
Even better, you may have...
- Previous Certified Automotive Technician & Dealership experience is preferred
- Strong problem-solving ability
- Strong interpersonal skills; ability to work with other areas of SEO, Engineers, Finance, Marketing, and management on a regular basis
- Solid written & verbal skills to communicate project status and results on a regular basis
- Able to work independently with minimal supervision
- Strong project management skills with the capability of organizing & managing numerous projects simultaneously from inception/feasibility, through implementation
- Capacity to effectively manage multiple tasks
- Must be able to thrive within a small support team environment and using outside support teams
- Experience with GCQIS, MMP, WERS, GSAR and PTS is helpful
- Experience leveraging AI tools within analysis and problem-solving environments preferred
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is a salary grade 5 and ranges from $65,100-$109,300., This position is a salary grade 6 and ranges from $74,300-$124,500., This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-MK1