Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Opportunity
Netflix is looking for a passionate and detail-oriented Creative Operations Coordinator to join the Product Merchandising NCX Operations team to support creative asset operations across our portfolio of content.
The Product Merchandising Operations team is responsible for the publishing readiness of all of our content’s metadata, assets, and deliverables required to launch on our platforms (and first-party app stores for our games).
This is an exciting opportunity for a Project Coordinator with a passion for creative assets and operations to be part of the production pipeline required to deliver our content to our members. If you are analytically minded and your attention to detail is unmatched, you excel at challenging the status quo and influencing change, you thrive in a global team, possess a high level of intellectual curiosity, and demonstrate strong judgment in the face of ambiguity, then this role is for you.
The Role
The Coordinator will be responsible for the task coordination of current workstreams which support several internal Netflix content verticals. The Coordinator will work alongside Launch Project Managers, Producers, and agencies/vendors to ensure asset fulfillment needs are met across various workstreams.
You will be responsible for the design, management and optimization of operational workflows with the overarching goal of fulfilling assets or tasks and connecting the dots between internal teams and external vendors. We work to build and manage scalable workflows and are at the intersection of vendors and Netflix FTEs. In many ways, this role will bridge the gap between our internal and external partners. This role
This role is primarily tactical and does not have any direct reports. This role reports into our NCX Operations Manager, located in California.
Key Responsibilities
- Manage project tactics and operations that could include, but not limited to, artwork fulfillment and QC workflows
- Effectively track multiple timelines and proactively communicate feasibility, potential delays and risks to cross-functional stakeholders
- Regularly update dashboards/task management queues to ensure that artwork fulfillment and QC tasks are flowing seamlessly and on-time
- Regularly maintain asset repositories and ensure vendors have access to deliver into our tools
- Quickly resolve escalated issues originating from various vendors throughout the process (QC, artwork production/delivery, vendor task management)
- Become well versed in the Netflix tooling ecosystem in order to set up, ingest, track, approve/reject, and troubleshoot assets along the delivery pipeline
- Create, maintain and contribute to workflow documentation (e.g. specs, training documentation, tooling guides) for broader use
- Communicate clearly with task execution and fulfillment vendor(s) to ensure cross-functional context is being shared and obstacles are removed
- Action on high volume of ad-hoc, complex or high-context tasks in a timely manner
- Develop operational and technical expertise as it relates to artwork fulfillment and QC operations workflows
- As the sole coordinator on the NCX Operations team, other ad hoc operational tasks may arise
Required Experience/Skills:
- 5+ years in asset and/or project coordination
- Ability to thrive in a fast-paced environment
- Excellent project management skills and the ability to keep multiple priorities moving at the same time, often switch across different workstreams or projects
- Strong attention to detail and ability to quickly adapt to in-flight project changes and XFN stakeholder requests
- Adept in project tracking and task management systems such as Airtable
- Experience in working with creative agencies and managed-service vendors
- Adept in effectively prioritizing high volume of concurrent tasks with expedited timelines
- Ability to grasp technical workflows quickly
- Experience in working on a global teams with diverse backgrounds and perspectives
- Clear, concise and flexible communicator
- An analytical, innovative mindset
- A passion for operations and a thirst to keep the trains running while also improving how they run
- The ability to adapt to the Netflix culture and values
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.