Credit & Collections Analyst

Unity Unity · Enterprise · Bangalore, India · Finance & Accounting

This role is for a Credit and Collections Analyst within Unity's revenue accounting operations team. The primary responsibilities include performing credit checks for new and existing customers, monitoring and resolving overdue accounts receivables, contacting customers with past due invoices, investigating customer disputes, and responding to billing and collections inquiries. The role requires 5+ years of experience in credit and collections within a fast-paced SaaS/high-tech industry and familiarity with systems like Workday, Netsuite, Zuora, and Salesforce.

What you'd actually do

  1. Perform credit checks for new customer accounts and update credit for existing customers based on positive/negative information
  2. Monitor, review, follow-up and resolve issues related to overdue account receivables
  3. Contact customers with past due invoices, exercising considerable judgment, professionalism and tact.
  4. Investigate and resolve customer disputes, and payment issues
  5. Respond to customer inquiries with respect to billing, suspension of services and collections in accordance with company SLAs

Skills

Required

  • 5+ years of credit and collections experience in a fast-paced SAS/high-tech industry
  • Experience with Workday, Netsuite, Zuora and/or Salesforce
  • Excellent communication skills and the ability to communicate effectively across departments and at different levels
  • Knowledge of excel at an intermediate level

Nice to have

  • Adept at handling shifting priorities and meeting deadlines
  • Proven attention to detail
  • Proactive and eager to learn and try new things
  • Ability to work with team members spread across multiple locations.

What the JD emphasized

  • 5+ years of credit and collections experience in a fast-paced SAS/high-tech industry