Credit Controller

Caterpillar · Industrial · Peterborough, United Kingdom

Credit Controller role within Caterpillar's Financial Services team, focusing on managing a global customer portfolio to drive cash collection, reduce debt, and minimize payment risk. Responsibilities include adhering to dunning processes, negotiating payment plans, providing account updates, leading debt reviews, evaluating customer risk, supporting month-end closing, and ensuring compliance with internal practices and SOX reviews. The role also involves contributing to process improvements using data analytics.

What you'd actually do

  1. Adhere to dunning process to ensure customers pay to agreed terms, mitigating risk to the organisation.
  2. Negotiate payment plans, recovering interest and ensuring collection deadlines are met.
  3. Provide weekly Customer account updates to the Credit Manager and debt recovery progress.
  4. Lead customer and sales team aged debt reviews.
  5. Evaluate customers regularly for risk of bad debt.

Skills

Required

  • Accuracy and Attention to Detail
  • Flexibility and Adaptability
  • Ability to cultivate strong relationships with internal and external customers at various levels.
  • Followership
  • Accounts Receivable (A-R)
  • Financial and Accounting Systems
  • Knowledge of data gathering and analysis tools/techniques to collect data from a variety of sources in an objective manner to reach a conclusion (ie. Power BI).
  • Highly competent Excel skills.
  • General Ledger (G-L)
  • Good knowledge of accounting and financial accounting.

Nice to have

  • Knowledge of process improvement techniques and tools (ie. Six Sigma, Lean).
  • Experience of Sarbanes-Oxley and/or other financial reporting governance controls.
  • Prior job-related experience having worked within a fast-paced manufacturing/industrial environment, or within debt collection / recovery within credit finance insurance.
  • Membership of the Institute of Credit Management (IoCM) or Institute of Export (MIEx).

What the JD emphasized

  • SOX compliance
  • data analytics