Crisis Management Specialist

Anthropic Anthropic · AI Frontier · San Francisco, CA · Security

This role focuses on building and operationalizing an enterprise crisis management program, including response plans, exercises, and training. It involves incident command, cross-functional collaboration, and threat monitoring, with a focus on organizational resilience and continuous improvement.

What you'd actually do

  1. Design, develop, and maintain Anthropic's crisis management program, including response plans, playbooks, protocols, and governance structures aligned with industry frameworks (NIMS/ICS, ISO 22301)
  2. Plan and facilitate crisis exercises and tabletop simulations of increasing complexity to test plans, build team capabilities, and identify improvement opportunities across GSIS and cross-functional partners
  3. Serve as Incident Commander or direct support to the Incident Commander during crisis activations, providing leadership and coordination across response teams in real time
  4. Develop and deliver crisis readiness training for GSIS team members, executive stakeholders, and cross-functional response partners
  5. Lead after-action reviews following exercises and real-world incidents; track corrective actions to completion and incorporate lessons learned into future planning

Skills

Required

  • Crisis management
  • Emergency management
  • Incident response
  • Incident Commander experience
  • Crisis exercise design and facilitation
  • Cross-functional team leadership
  • Executive communication
  • Project management
  • Risk assessment
  • NIMS/ICS frameworks

Nice to have

  • Technology sector experience
  • AI-driven organizations experience
  • CEM certification
  • CBCP certification
  • MBCI certification
  • ISO 22301 knowledge
  • Crisis management platforms
  • Mass notification tools

What the JD emphasized

  • 8+ years of professional experience in crisis management, emergency management, or incident response
  • demonstrated experience as an Incident Commander
  • designed and facilitated crisis exercises at multiple levels of complexity
  • exceptional written and verbal communication skills
  • manage multiple active workstreams simultaneously under time pressure with minimal oversight
  • available for on-call support and can work flexible hours, including nights and weekends, during crisis events