Overview
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager - Business Operations, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Financial Controllership & Governance: Provide thought leadership and subject matter expertise across datacenter financials, ensuring accuracy, forecasting discipline, compliance, and sound financial controls of datacenter financials.
- Commercial & Contract Management: Own the financial and commercial management of site contracts, including PO end-to-end execution, invoice reviews, and spend oversight in close partnership with vendors and field operations.
- Spend & Performance Management: Prepare and deliver quarterly spend management reviews, track maintenance and repair activities, and proactively assess financial performance against plans and forecasts.
- Cost Optimization & Strategic Initiatives: Identify cost-saving opportunities and lead strategic projects to realize efficiencies while balancing short term needs with long term operational impact.
- **Operational Partnership & Stakeholder Alignment: **Work closely with datacenter field operations and cross functional stakeholders, leveraging local SME knowledge and best practices to optimize service delivery and SLA outcomes. Leverage local subject matter expert's tribal knowledge, spread adoption of regional and global best practices.
- Assist with tracking of datacenter Maintenance and Repair activities.
- Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I.
Capabilities important to success include:
- **Operational Planning & Project Management: **Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity.
- Exceptional written and Interpersonal skills: Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives.
- Customer/Stakeholder Focus: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.
- **Performance Goal and Standards Setting: **Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences.
- **Understand datacenter business objectives: **Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs.
- **Flexibility and Adaptability: **Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions or priorities to respond to changing situations.
- Team Player: Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over.
Qualifications
Required/minimum qualifications:
- High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
- 2+ years experience with cost management.
- 2+ years experience with industry program and/or project management skills.
- 2+ years experience with reporting and data analysis systems & platforms (e.g. PowerBI).
**Other Requirements: **
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
The successful candidate currently has the ability to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to:
- Verification of identity, background, education, professional credentials, personal and professional references, credit check and criminal background check.
- Reliability Status screening may also require a security questionnaire and security interview.
- To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time unless Microsoft is satisfied that the requisite clearance can nevertheless be obtained within required timelines.
Additional or preferred qualifications qualifications:
- Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
- Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
- 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
- 2+ years experience with critical environment maintenance and repair cost management
- 2+ years experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)
Data Center Operations Management IC3 - The typical base pay range for this role across Canada is CAD $69,200 - CAD $129,600 per year.
Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Data Center Operations Management IC3 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 69,200 $ CAD à 129,600 $ CAD par année.
Pour plus d'information au sujet de la rémunération, veuillez cliquer ici: https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la **demande d’accommodement.**
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**