Overview
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician Manager, Regional Operations Center (ROC).
As a ROC Critical Environment Technician Manager, you will be the strategic leader in our Regional Operations Center, overseeing the critical environment technicians and ensuring the highest standards of operational excellence. Your role will be pivotal in driving the performance and reliability of our data centers, fostering a culture of continuous improvement and innovation. This opportunity will allow you to navigate complex operational challenges with a focus on abnormal operations and resolution, develop strategic leadership skills, guiding a team of experts in a high-stakes environment, and enhance your technical knowledge of data center critical infrastructure and cloud services, staying ahead in a rapidly evolving field.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a ROC Critical Environment Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
People Management
Model - Live our culture; Embody our values; Practice our leadership principles.
Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Care - Attract and retain great people; Know everyone's capabilities and aspirations; Invest in the growth of others
Operation Management
Develops and Implements Procedures: Enhances or creates new procedures and leads drills.
Team Leadership and Management: Reviews and approves shift handovers, mentors the team, identifies succession planning candidates, and can fulfill the duties of the Regional ROC Manager when required.
Equipment and Systems Monitoring
Oversees Operations and Provides Expertise: Serves as a subject matter expert, oversees day-to-day workload, ensures team training, and liaises globally with local operations to manage and escalate issues.
Monitors and Responds to Alarms: Utilizes various platforms to monitor critical environment equipment, interprets alarms, assesses customer impact, and creates tickets for unplanned events, supporting local investigation and root cause analyses.
Embody our culture and values.
Qualifications
Bachelor's Degree, or equivalent.
5+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
OR equivalent experience
**Background Check Requirements: **
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
Bachelor's Degree or equivalent AND 7+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
OR Associate’s Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience and incident management (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
OR equivalent experience.
1+ year(s) people management experience.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**