Company Description
Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.
Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
Job Description
As a Customer Care Expert – Japanese Speaker, you'll be the face of Wix for our Japanese-speaking users, helping them resolve issues, improve their experience, and make the most out of our platform. You'll collaborate with cross-functional teams to provide top-notch solutions and ensure customer satisfaction. In your day-to-day, you will:
- Provide Wix users with technical solutions via email, chat, and phone
- Analyze user behavior, content suitability, and relevance to determine their impact on user satisfaction
- Develop and maintain positive customer relations and satisfaction
- Influence the way we support our users and improve it to ensure the best possible user experience
- Work with other departments and product teams to address users’ needs
Within this role, your day-to-day work will be in Japanese; however, a high level of English competency is required as all training and internal communication will be delivered in English.
At Wix, we believe our best work happens together. Our work model in Japan is hybrid, with 2 days a week from our office (as of April 2026). Flexibility remains a core value at Wix and special requests are handled thoughtfully at the team level.
Qualifications
- Fully proficient in Japanese and business-level English skills
- Eager to explore new technologies and consider yourself tech-savvy
- Ability to learn new concepts, solve problems thoughtfully and effectively, and expand technical skills
- Customer service experience in any industry with excellent critical thinking skills to identify challenges and solutions
- Passion for helping others and influencing how users perceive our products
- Comfort working in a fast-paced and deadline-driven environment
- Proactive problem-solver who can work independently, taking initiative to seek solutions
Additional Information
**About the Team ** Our Customer Care team is the heart of Wix, helping our users succeed online. We're a group of experts who use our unique understanding of Wix products to provide support and inspiration to over 200 million users around the world! We work in a fast-paced environment, delivering exceptional service 24/7. We collaborate closely with other teams to improve our products and ensure the best user experience possible.
Why should you join our team?
- Monday-Friday, 9 am-6 pm hybrid working model
- 15 Days annual leave
- 10 Days annual sick leave
- Health Insurance
- JPY1,000/Business Day for lunch
- Weekly Team lunch in the office (only available for Hybrid employees)
- Commute Pass Allowance: Maximum JPY35,000/M (Only for Employees that commute to the office)
- Restricted Stock Unit and Employee Stock Purchase Plan
- Competitive salary
Please send your resume in English.