Customer Debug Lead

AMD AMD · Semiconductors · Shanghai, China · Engineering

Customer Debug Lead at AMD, focusing on enabling successful deployment of AMD server platforms by providing technical collateral, debugging, and solutions to customers. The role involves hardware/software platform design, system architecture, and direct customer engagement for issue resolution.

What you'd actually do

  1. Work closely with MDC/OEM/ODM partners to enable successful deployment of AMD server platforms by augmenting customer solutions with technical collateral, such as application note documentation, user guide on customization and tuning, sample and reference design materials, and debugging/profiling tools
  2. Perform bringing up support, as well as debugging on internal and external reference and production designs, and provide solutions to customers
  3. Engage directly on key technical topics, issues, architecture discussions, and performance optimizations with customers and internal teams and steer of multi-party discussion to convergence
  4. Analytic ability to address technical issues and generate creative solutions
  5. On-site support to speed up issue closure to meet overall project schedule

Skills

Required

  • Hardware/Software platform design
  • System architecture
  • Customer engagement
  • Debugging tools (scopes, protocol analyzers, JTAG)
  • Root cause analysis
  • Problem-solving
  • Communication skills

Nice to have

  • Computer hardware architecture (CPU/APU/GPU, x86, pcie, memory, bus logic)
  • Software architecture (OS, driver, firmware development)
  • Modern x86 microprocessor architecture
  • Server platform architecture
  • SoC and system level debug skills
  • Post silicon validation methodologies
  • RAS (reliability, Availability and Serviceability) feature development/validation
  • Programming/scripting languages (C/C++, Python, Shell)
  • Server OSes (Linux, Windows Server)
  • Self-organizing
  • Multitasking
  • Team player

What the JD emphasized

  • 5+ years (MTS) or 8+ years (SMTS) of silicon/server/client product development experience
  • Strong technical skills with extensive hands-on experiences in Hardware/Software platform design and system architecture
  • Experience in working directly with customers and enabling them to production
  • Drive product platform debug efforts to identify root cause and resolution of AMD's Server SoC