Customer Development Representative (hybrid, Austin, Tx)

CrowdStrike CrowdStrike · Enterprise · Austin, TX

This role is for a Customer Development Representative at CrowdStrike, a cybersecurity company that uses an AI-native platform. The CDR will partner with the Account Management team to identify cross-sell and upsell opportunities within the existing customer base. The role involves executing outbound campaigns, building customer account plans, gathering account intelligence, and following up with customers. The goal is to develop into a quota-carrying sales professional within 12-18 months, with a focus on Sandler and MEDDPICC methodologies. This is a hybrid role requiring in-office presence three times a week.

What you'd actually do

  1. Execute targeted outbound campaigns, primarily around CrowdStrike products that are not currently a part of the customer's product portfolio.
  2. Partner with Corporate Account Managers to build strategic customer account plans and develop white space strategies.
  3. Meet weekly with team members for account mapping sessions and provide updates on new opportunities and pipeline generation activities.
  4. Gather and document strategic account intelligence including channel partnerships, tech partnerships, and competitive spend.
  5. Follow up with customers from high priority events and marketing-driven inbound activities from customers.

Skills

Required

  • Curiosity, Coachability and Competitiveness
  • Customer facing experience with strong relationships, empathy and active listening skills
  • Passionate about becoming a cyber-security sales expert
  • Interested in learning about technology and enterprise software
  • High EQ, strong communication skills and business acumen
  • Interested in mentorship from top performing industry leaders
  • Looking to make Account Management your career path
  • Experience working in an outbound prospecting environment.
  • 1+ years of SDR/BDR experience and a track record of success

Nice to have

  • Cyber security industry knowledge
  • Account Management experience
  • Familiarity with Sandler or MEDDPIC

What the JD emphasized

  • cyber-security sales expert
  • technology and enterprise software
  • cyber security industry knowledge