Customer Engagement Manager 1 - 18940

Northrop Grumman Northrop Grumman · Aerospace · Roy, UT +1 · Account Management

This role is for a Customer Engagement Manager within Northrop Grumman's Defense Systems division. The primary responsibility is to act as a liaison between senior leadership and Department of Defense customers, ensuring effective communication and coordination of engagement activities. The role involves managing high-visibility meetings, briefings, and events to strengthen strategic relationships and support division objectives. It requires strong organizational, communication, and project management skills, with a focus on fast-paced, mission-critical environments. A Top Secret clearance is required.

What you'd actually do

  1. Serve on the SDS Government Relations team as the central conduit between Northrop Grumman’s senior leadership and its Department of Defense customers, ensuring that all engagement activities are meticulously planned, coordinated, and executed.
  2. Reporting directly to the Division Government Relations Senior Manager, this position is entrusted with fostering seamless communication across a broad spectrum of internal stakeholders—including the Executive Leadership Team, Government and Community Relations, Facilities, Security, Communications, and Program Leads—while simultaneously acting as the primary point of contact for external customers.
  3. Drive process‑oriented initiatives that enhance the efficiency and effectiveness of high‑visibility meetings, briefings, and events, thereby strengthening strategic relationships and supporting the division’s mission-critical objectives.
  4. Success in this role requires a highly organized, self‑motivated professional with exceptional written and verbal communication skills, a proven ability to collaborate across multiple functional areas, and a keen aptitude for managing complex, time‑sensitive projects within a fast‑paced, mission‑focused environment.

Skills

Required

  • Bachelor's Degree and 5 years related experience, or Master's Degree and 3 years of experience or in lieu of degree, an additional 4 years of related experience
  • 1 year experience leading projects or cross-functional teams
  • At least 4 years of DoW/ Military experience
  • Experience preparing senior-level material, reports and presentations
  • Experience presenting to senior officials / large audiences
  • Must have an active U.S. Government DoD Interim Top Secret clearance at time of application, current and within scope (< 6 yrs), with the ability to obtain a U.S. Government DoD Top Secret security clearance. With an ability to obtain and maintain SAP approval within a reasonable period, as determined by the company to meet its business need.

Nice to have

  • Minimum of 6 years of Prior military or Dept. of War experience and or US Airforce experience.
  • Experience with ICBM operations/maintenance/sustainment.
  • Rapidly accepts change and inspires change in organizations in a positive, inclusive way.
  • Dynamic self-starter with strong attention to detail and the ability to function independently.
  • Strong problem solving and analytical skills.
  • Current active DoW Top Secret Clearance and Sentinel CJ2 Read-In
  • Excellent written and verbal communication skills and an above average ability to present and speak publicly.

What the JD emphasized

  • Interim Top Secret clearance
  • active U.S. Government DoD Interim Top Secret clearance
  • obtain a U.S. Government DoD Top Secret security clearance
  • maintain SAP approval