Customer Engineer Ii, Applied Ai, Google Cloud

Google Google · Big Tech · Sunnyvale, CA +3

Customer Engineer II, Applied AI, Google Cloud. This role involves partnering with technical sales teams as an Applied AI subject matter expert to help customers understand and leverage Google Cloud's Generative AI solutions, particularly for customer experience applications. Responsibilities include engaging with customers, understanding their business and technical requirements, developing cloud solutions, conducting Proofs of Concept, and troubleshooting technical issues related to Google's first-party AI offerings. The role requires expertise in conversational AI, building or leveraging AI solutions/ML APIs, and presenting practical solutions to technical and executive stakeholders.

What you'd actually do

  1. Help prospective customers and partners understand the power of Google Cloud, explain technical features, help customers design architectures, and problem-solve any potential roadblocks.
  2. Share in-depth artificial intelligence (AI) expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, Proof of Concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
  3. Demonstrate the business value of Google Cloud applied artificial intelligence solutions that meet, enhance, and innovate for our enterprise customers.
  4. Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
  5. Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Skills

Required

  • cloud native architecture in a customer-facing or support role
  • conversational AI technology
  • building or leveraging artificial intelligence solutions or ML APIs
  • developing applications utilizing AI methods or frameworks
  • engaging with, and presenting to, technical stakeholders and executive leaders
  • development methodologies
  • modernizing legacy applications

Nice to have

  • contact center technologies and platforms
  • building conversational applications
  • building and using AI (e.g., ML APIs, Machine Learning templates, RAG, LLMs)
  • coding using Java, C++, or Python
  • document and image AI

What the JD emphasized

  • customer-facing
  • technical relationship with customers
  • applied artificial intelligence
  • Generative Artificial Intelligence
  • customer experience applications
  • technical questions and roadblocks
  • technical stakeholders and executive leaders
  • conversational AI technology
  • artificial intelligence solutions or ML APIs
  • contact center technologies and platforms
  • building and using AI (e.g., ML APIs, Machine Learning templates, RAG, LLMs)
  • document and image AI

Other signals

  • customer-facing
  • subject matter expert
  • applied AI
  • Generative AI
  • customer experience applications
  • technical relationship with customers
  • AI solutions
  • ML APIs
  • conversational AI
  • contact center technologies
  • document and image AI