Customer Engineer Ii, Applied Ai, Google Cloud

Google Google · Big Tech · Sunnyvale, CA +3

Customer Engineer II, Applied AI, Google Cloud role focused on partnering with technical sales teams to understand customer needs, design cloud solutions using Google's first-party Generative AI, and conduct Proofs of Concept. Requires expertise in conversational AI, building/leveraging AI solutions, and engaging with technical stakeholders.

What you'd actually do

  1. Help prospective customers and partners understand the power of Google Cloud, explain technical features, help customers design architectures, and problem-solve any potential roadblocks.
  2. Share in-depth artificial intelligence (AI) expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, Proof of Concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
  3. Demonstrate the business value of Google Cloud applied artificial intelligence solutions that meet, enhance, and innovate for our enterprise customers.
  4. Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
  5. Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Skills

Required

  • cloud native architecture
  • customer-facing or support role
  • conversational AI technology
  • building or leveraging artificial intelligence solutions or ML APIs
  • developing applications utilizing AI methods or frameworks
  • engaging with, and presenting to, technical stakeholders and executive leaders
  • development methodologies
  • modernizing legacy applications

Nice to have

  • contact center technologies and platforms
  • building conversational applications
  • building and using AI (e.g., ML APIs, Machine Learning templates, RAG, LLMs)
  • coding using Java, C++, or Python
  • document and image AI

What the JD emphasized

  • 6 years of experience with cloud native architecture in a customer-facing or support role
  • 2 years of experience with conversational AI technology
  • Experience building or leveraging artificial intelligence solutions or ML APIs and developing applications utilizing AI methods or frameworks

Other signals

  • customer-facing AI solutions
  • applied AI expertise
  • Generative AI solutions for customer experience