Customer Engineer, Platform, Federal Healthcare, Google Public Sector

Google Google · Big Tech · Reston, VA +3

Customer Engineer for Google Public Sector, focusing on Federal Healthcare. This role involves partnering with technical sales teams to understand customer needs, design and present Google Cloud solutions, conduct proofs-of-concept, and troubleshoot technical issues. The role requires expertise in cloud-native architecture, infrastructure and application modernization, data analytics, and experience with migrating systems to the cloud and building custom Generative AI applications. It is a customer-facing role requiring strong technical and communication skills to support digital transformations for government institutions.

What you'd actually do

  1. Identify and qualify business opportunities alongside the team, understanding key customer technical objections, and developing strategies to resolve technical blockers.
  2. Apply Google Cloud expertise to support the technical relationship with customers, including technology advocacy, bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
  3. Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
  4. Define integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement solutions on Google Cloud.
  5. Design and deliver art of the possible demonstrations for Federal Civilian agencies by integrating human-centric UI/UX design with scalable cloud infrastructure to visualize and solve mission issues.

Skills

Required

  • cloud native architecture
  • customer-facing or support role
  • cloud engineering
  • on-premise engineering
  • virtualization
  • containerization platforms
  • engaging with, or presenting to, technical stakeholders or executive leaders in the Federal government
  • migrating systems to the cloud
  • building custom Generative AI applications
  • developing demos that validate business value
  • technical sales
  • cloud solutions and architectures
  • proofs-of-concept
  • technical questions and roadblocks
  • technical generalist
  • infrastructure modernization
  • application modernization
  • data analytics
  • building new relationships
  • greenfield territories
  • digital transformations
  • technical relationship with customers
  • technology advocacy
  • bid responses
  • product and solution briefings
  • prioritize solutions impacting customer adoption
  • demonstrate and prototype integrations
  • define integration strategies
  • enterprise architectures
  • platforms
  • application infrastructure
  • art of the possible demonstrations
  • human-centric UI/UX design
  • scalable cloud infrastructure
  • selling technical solutions
  • Infrastructure Modernization
  • Application Modernization
  • Data Management
  • Data Analytics
  • Cloud AI
  • Networking
  • Migrations
  • Security
  • business cycle
  • security concepts
  • networking concepts

Nice to have

  • Experience selling technical solutions in one or more of the following: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations, Security.
  • Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
  • Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, pen testing).
  • Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
  • Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

What the JD emphasized

  • building custom Generative AI applications