Customer Engineer, Platform, Sled, Mountain West, Public Sector

Google Google · Big Tech · Portland, OR +2

Customer Engineer for Google Cloud Platform, focusing on the Public Sector (SLED). This role involves partnering with technical sales teams to understand customer business challenges, architecting cross-pillar cloud solutions, and driving technical wins. While the role uses generative AI tools and services, its core function is not building AI models but rather enabling customer digital transformation on Google Cloud.

What you'd actually do

  1. Develop and own the technical account plan and strategy, participating in planning and supporting targeted sales motions.
  2. Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
  3. Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase.
  4. Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
  5. Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

Skills

Required

  • cloud native architecture
  • customer-facing or support role
  • engaging with, or presenting to, technical stakeholders or executive leaders
  • cloud infrastructure engineering
  • on-premise infrastructure engineering
  • virtualization
  • containerization platforms
  • travel up to 30%

Nice to have

  • State Local Public Sector clients
  • migrating applications and services to cloud platforms
  • security concepts
  • networking concepts
  • creating demos and solution creation using generative AI tools and services
  • learn, understand, and work with emerging technologies, methodologies, and solutions in the Google Cloud/IT technology space

What the JD emphasized

  • customer-facing
  • technical partner
  • trusted advisor
  • technical questions and roadblocks
  • architect cross-pillar cloud solutions
  • technical win
  • delivery and consumption plans
  • strategic acumen
  • presentation skills
  • technical leaders
  • practical and useful solutions
  • technical, communication and organizational skills
  • new business workloads
  • penetration within existing ones
  • breadth of technical expertise
  • infrastructure modernization
  • application modernization
  • data analytics
  • sales expertise
  • market knowledge
  • direct technical engagement
  • Google Cloud portfolio
  • mission of government and education
  • digital transformations
  • complex needs
  • local, state and federal government and educational institutions
  • technical account plan and strategy
  • targeted sales motions
  • sales, programming, and solutions architecture expertise
  • Google Cloud Platform
  • complex demos, pilots and in-depth workshops
  • cross-pillar solutions
  • technical wins
  • initial delivery plans
  • technical engagement
  • solution phase
  • post-sales transition
  • pricing activities
  • final delivery plan
  • implementation teams
  • progress against the delivery plan
  • cross-functional teams
  • ramp, delivery, migration or implementation phases
  • cloud native architecture
  • customer-facing or support role
  • technical stakeholders or executive leaders
  • cloud infrastructure engineering
  • on-premise infrastructure engineering
  • virtualization
  • containerization platforms
  • State Local Public Sector clients
  • state, county, and local municipal agencies
  • migrating applications and services to cloud platforms
  • security concepts
  • encryption
  • identity management
  • access control
  • attack vectors
  • pen testing
  • networking concepts
  • software-defined networking
  • routing
  • virtual private networks
  • load balancers
  • firewalls
  • generative AI tools and services
  • emerging technologies, methodologies, and solutions
  • Google Cloud/IT technology space