Customer Engineering, AI

Google Google · Big Tech · Madrid, Spain +1

Customer Engineering role focused on architecting and selling Google Cloud AI solutions, including Gemini and Vertex AI, to enterprise clients. The role involves translating business needs into technical roadmaps, leading technical selling strategies, and driving product expansion by leveraging Google's AI stack.

What you'd actually do

  1. Architect sophisticated customer experience solutions using Gemini to automate interactions and enhance agent productivity, while simultaneously designing end-to-end AI lifecycles using Vertex Artificial Intelligence (AI), Search, and Conversation.
  2. Translate ambiguous business needs into technical roadmaps that leverage the full breadth of Google’s AI stack, from foundational models to specialized industry solutions.
  3. Lead high-stakes technical selling strategies, align C-suite stakeholders and cross-functional teams to overcome complex integration barriers and drive product expansion.
  4. Elevate team expertise by teaching advanced AI deployment patterns and foster a culture of technical excellence that identifies new opportunities without clear precedent.

Skills

Required

  • cloud native architecture
  • customer-facing role
  • selling contact centers
  • Generative AI
  • AI solutions

Nice to have

  • prioritizing, planning, and organizing solution-based sales activity
  • qualifying high value accounts
  • leveraging the partner ecosystem
  • working with internal or external teams
  • inventory existing software estate
  • build business cases for transformation
  • supporting long-term executive relationships
  • developing new territories or accounts
  • customer success, adoption and expansion
  • market trends, products, and solutions
  • Cloud and AI

What the JD emphasized

  • architect solutions that lack clear precedent
  • design and steer hybrid cloud deployments and global migrations that redefine industry standards
  • solve multi-dimensional problems using Google’s bleeding-edge stack
  • Experience selling contact centers, Generative AI, and AI solutions.