Customer Integration Engineer

Wayve Wayve · Robotics · Detroit, MI +1 · Product & Delivery

This role focuses on customer integration and technical support for Wayve's Embodied AI technology in vehicles. The engineer will act as a liaison between customers and internal engineering teams, troubleshoot issues, and ensure seamless integration of Wayve's AI Driver into customer vehicles. The role requires a strong understanding of automotive systems, diagnostic tools, and communication protocols, with a focus on problem-solving and collaboration.

What you'd actually do

  1. Provide hands-on technical support to customers throughout the development and validation process
  2. Serve as the bridge between customer vehicle integration teams and Wayve’s internal engineering teams
  3. Troubleshoot and resolve technical issues related to our technology independently
  4. Escalate complex or critical issues to the appropriate internal stakeholders
  5. Develop deep understanding of customer systems and APIs (e.g. drive-by-wire) to effectively guide internal teams

Skills

Required

  • Strong problem-solving skills and analytical thinking
  • Proven ability to lead investigations into platform or vehicle issues in collaboration with internal and customer teams
  • Extensive hands-on experience with development vehicles
  • Proficiency with diagnostic and calibration tools (e.g. CANape or similar)
  • Familiarity with terminal usage and a willingness to develop basic programming skills
  • Solid understanding of vehicle communication protocols (e.g. CAN, Ethernet) and automotive system architectures
  • Practical experience working in an automotive environment, ideally with a track record of bringing products to production
  • Excellent communication and interpersonal skills for effective collaboration with both customers and internal teams
  • Willingness to travel as required

Nice to have

  • passion for self-driving cars

What the JD emphasized

  • Proven ability to lead investigations into platform or vehicle issues in collaboration with internal and customer teams
  • Extensive hands-on experience with development vehicles
  • Practical experience working in an automotive environment, ideally with a track record of bringing products to production