Customer Onboarding Manager | Korean + Japanese Speaking

Deel Deel · Enterprise · APAC · COGS

Deel is seeking a Customer Onboarding Manager fluent in Korean and Japanese to manage the implementation of their global employee management platform for clients. The role involves project management, product expertise, customer communication, and problem-solving within the HR, payroll, and finance domains.

What you'd actually do

  1. Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion .
  2. Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
  3. Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
  4. Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
  5. Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

Skills

Required

  • Fluent level of Korean AND Japenese + English
  • 2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
  • Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
  • Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks.
  • Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
  • High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
  • Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.

Nice to have

  • 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company.
  • Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus.
  • Experience working with clients and team members from multiple countries and across multiple time zones.
  • Skilled in tools such as JIRA, SFDC, G Suite, Gainsight

What the JD emphasized

  • Fluent level of Korean AND Japenese + English