Customer Onboarding Manager | Korean Speaking

Deel Deel · Enterprise · APAC · COGS

Deel is seeking a Customer Onboarding Manager fluent in Korean and English to manage the implementation of their global employee management platform for B2B SaaS clients. The role involves project management, product expertise, strong communication, and problem-solving skills within the HR, Payroll, and Fintech domains.

What you'd actually do

  1. Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion .
  2. Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
  3. Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
  4. Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
  5. Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

Skills

Required

  • Fluent Korean
  • Fluent English
  • Customer onboarding experience
  • Implementation role experience
  • B2B SaaS product support
  • HR domain experience
  • Payroll domain experience
  • Finance domain experience
  • Customer relationship building
  • Teaching/mentoring skills
  • Project management
  • Multi-project management
  • Fast-paced environment adaptability
  • Clear communication skills
  • Attention to detail
  • Organized onboarding plan design
  • Effective onboarding schedule design
  • Driven personality
  • Quick-thinking ability
  • Adaptability to challenging environments
  • Autonomous work capability
  • Task prioritization
  • Blocker identification

Nice to have

  • 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company.
  • Proficiency in HR
  • Proficiency in Payroll
  • Proficiency in Benefits
  • Proficiency in Project Management
  • Proficiency in Fintech
  • Global client experience
  • Global team member experience
  • Experience across multiple time zones
  • JIRA proficiency
  • SFDC proficiency
  • G Suite proficiency
  • Gainsight proficiency

What the JD emphasized

  • Fluent level of Korean and English
  • 2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
  • Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks.