Customer Program Manager, Executive Briefing Center

Anthropic Anthropic · AI Frontier · San Francisco, CA · Marketing & Brand

This role is for a Customer Program Manager focused on executive briefings at an AI company. The primary responsibility is to design, manage, and scale the executive briefing program to facilitate engagement between senior leaders from strategic customers and Anthropic's spokespeople, product, and research teams. The role involves end-to-end program ownership, including qualification, agenda design, execution, and post-briefing follow-through, working closely with GTM, Product Marketing, Solutions, and executive leadership. The goal is to use briefings to advance customer opportunities and influence pipeline.

What you'd actually do

  1. Define and own the Executive Briefing program: briefing formats, qualification criteria, the request-and-intake process from Sales, capacity planning, calendar, and operating SLAs.
  2. Govern which strategic accounts and executives receive a briefing each quarter in partnership with GTM leadership; hold the qualification bar and proactively surface accounts that should be engaged.
  3. Lead discovery with account teams ahead of each briefing to understand the customer's objectives, business context, and where they are in their evaluation, and translate that into a tailored agenda.
  4. Own agenda design and co-own agenda development with Product Marketing for every briefing. Shape the narrative arc and discussion topics to the customer's objectives, select discussion leaders and demos, and partner with PMM to build the briefing-specific content.
  5. Build and manage the speaker bench: maintain the roster, match speakers to briefings, run prep, and manage capacity so no one is over-asked.

Skills

Required

  • Executive briefing program management
  • Customer engagement strategy
  • Cross-functional collaboration
  • Sales enablement
  • Program scaling
  • Communication and presentation skills
  • Enterprise technology understanding

Nice to have

  • Experience in the AI industry
  • Pipeline influence reporting

What the JD emphasized

  • Built or significantly scaled an executive briefing program
  • track record as a strong operator at high volume
  • Demonstrated credibility with enterprise Sales leadership and account teams
  • Executive presence with Fortune 500 VP- and C-level customers
  • Comfort owning a number and reporting on program-influenced pipeline or expansion to senior leadership