Customer Sales Director

Fivetran Fivetran · Data AI · Dublin, Ireland · Customer Solutions Group Department

This role is for a Customer Sales Director at Fivetran, focusing on retaining and expanding commercial customer accounts. The role involves managing a portfolio of SMB and mid-market accounts, identifying upsell and cross-sell opportunities, and owning the full sales cycle. The ideal candidate has 2+ years of technology sales experience, a proven track record of exceeding targets, and the ability to understand complex technical concepts for consultative selling. While the company mentions AI and data infrastructure, this specific role is in sales and does not involve building or directly working with AI/ML models.

What you'd actually do

  1. Own a portfolio of SMB and mid-market accounts with a dual focus: retention and growth
  2. Identify upsell and cross-sell opportunities and manage them through the full sales cycle
  3. Own the full sales cycle from lead to close for our customers
  4. Serve as the primary point of contact for your customers; understanding their goals and flagging risks early
  5. Help shape and iterate on the at-scale commercial motion; this is a new function and your input matters

Skills

Required

  • 2+ years of closing experience in technology sales
  • Proven track record of exceeding annual targets
  • Comfortable managing a high-volume book of business
  • Retention and expansion quota management
  • Ability to understand complex technical concepts
  • Consultative selling skills
  • Excellent verbal, written, and in-person communication skills
  • Organized and diligent
  • Comfortable operating in a fast-paced, ambiguous environment
  • Collaborative teammate
  • Experience with SQL or willingness to learn

Nice to have

  • Passion for building and maintaining long term partnerships

What the JD emphasized

  • 2+ years of closing experience in technology sales, with a proven track record of exceeding annual targets
  • Comfortable managing a high-volume book of business across SMB and mid-market accounts, with a retention and expansion quota
  • Able to understand complex technical concepts and shape them into a consultative sale