Job Description
Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence.
This is a fully onsite in person role.
Responsibilities:
- Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction
- Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge
- Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)
- Drive customer engagement on our online platforms by guiding and coaching our customers
- Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website
- Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information
- Seize sales opportunities through outbound calls and up-selling during inbound calls
- Maintain productivity and accuracy levels as per the set standards
Skills & Experience:
- GCSE level or above qualifications in English, Math, and ICT
- Proven experience in a sales-based customer services role
- An aptitude for managing and resolving customer complaints
- Demonstrated ability to work in a team environment while managing high workloads
- A customer-oriented approach and the capacity to adapt and respond to different types of personalities
- Digital & Data Mindset excelling in Microsoft아 365 daily skills
- Comfortable switching between multiple systems in one interaction
- Able to interpret data (case notes, order history, error messages)
- Understands why data accuracy matters (billing, compliance, audit trails)
Closing date for applications:15/05/2026
**Required Skills: **
Customer Engagement, Customer Experience Management, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer Support, Data Entry, Order Processing
**Preferred Skills: **
Current Employees apply HERE
Current Contingent Workers apply HERE
**Search Firm Representatives Please Read Carefully ** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status: **
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
No Travel Required
Flexible Work Arrangements:
Not Applicable
Shift:
Not Indicated
Valid Driving License:
No
Hazardous Material(s):
n/a
Job Posting End Date:
05/16/2026
***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. **