Customer Service Representative (h/f)

Johnson & Johnson Johnson & Johnson · Pharma · Issy-les-Moulineaux, France

This role is a Customer Service Representative responsible for handling customer inquiries, orders, and complaints via phone and email. It involves maintaining service level agreements, processing orders, managing customer accounts, and supporting sales and marketing initiatives. The role requires bilingual English proficiency and strong computer and communication skills.

What you'd actually do

  1. Traiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail
  2. Maintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)
  3. Traiter manuellement les commandes EDI et eCommerce tombées en erreur
  4. Contribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes
  5. Gérer les notes de crédit et de débit

Skills

Required

  • Bilingual English
  • Customer Service experience
  • Empathy
  • Teamwork
  • Open communication
  • Proactive problem-solving
  • Computer proficiency
  • Ability to work under pressure
  • Organizational skills

Nice to have

  • Dutch proficiency
  • SAP knowledge
  • Microsoft Office proficiency
  • Third language proficiency
  • Healthcare domain knowledge