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**Job Function: **
Customer Management
**Job Sub Function: **
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Madrid, Spain
Job Description:
Maintenance customer master data in SAP (master data, prices and conditions) and all the invoicing process.
• Responds to difficult customer queries.
• Investigates and resolves non-routine customer problems.
• Determines which complex issues need to be escalated.
• Checks accuracy of credits to customer accounts.
• Prepares reports on customer master data, prices and credits for management.
• Provides updates to customers on order status and/or problem resolutions.
• Ensures log is accurately filled out and that all queries have been answered accurately and efficiently.
• Ensures fulfilment in scored card and all the SOP, RCM and WI related to Revenue Cycle
**Required Skills: **
Preferred Skills:
The anticipated base pay range for this position is:
€28,700.00 - €46,805.00
Benefits:
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.