Customer Solutions Engineer

Google Google · Big Tech · New York, NY +1

This role focuses on providing technical solutions and best practices for Google's ad products and technologies to customers. It involves scoping, designing, and scaling solutions globally, leveraging engineering skills to adapt existing solutions, and owning the solution lifecycle from discovery to launch. The role requires experience with client-side web technologies, programming languages, and troubleshooting technical issues. While experience with Machine Learning is preferred, the core function is not AI/ML development but rather applying existing technologies to customer solutions.

What you'd actually do

  1. Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
  2. Scope, design, and build a series of solutions and best practices at a global level to be reused by customers, sellers, and partners.
  3. Leverage engineering skills to adapt existing bespoke ads solutions created by regional teams into globally scaled solutions that can support thousands of customers.
  4. Own solution life cycle from discovery to launch, managing maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.

Skills

Required

  • client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP)
  • coding with one or more programming languages (e.g., Java, C/C++, Python)
  • troubleshooting technical issues for internal/external partners or customers

Nice to have

  • Machine Learning and building solutions
  • database technologies (e.g., SQL, NoSQL)
  • cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering
  • systems (e.g., Linux, Unix, Windows)