Customer Success

at Krea AI · Multimodal · San Francisco, CA · GTM

Krea AI is seeking a Founding Customer Success Manager to help customers integrate and derive value from their AI creative tools. The role involves owning post-sale customer success, driving product adoption, and acting as a liaison between customers and internal teams. The ideal candidate has a background in customer success or account management, preferably within a creative industry, and a strong understanding of creative workflows.

What you'd actually do

  1. Own post-sale customer success: onboarding, adoption, renewals, and expansion
  2. Help customers integrate Krea into their creative workflows and daily work
  3. Drive product adoption across our core customer profiles
  4. Communicate new feature and product updates (we ship weekly)
  5. Track usage and customer signals to help customers get more value

Skills

Required

  • Customer Success or Account Management experience
  • Creative background
  • Strong understanding of creative workflows
  • Product-focused mindset
  • Experience in onboarding and implementation
  • Strong communication and interpersonal skills
  • Proactive, ownership-driven attitude

What the JD emphasized

  • Founding Customer Success Manager
  • creative tools
  • AI creative tools
Read full job description

Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for creative work. We believe AI is a new creative medium - one that spans text, images, video, sound, and even 3D.

We’re looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You’ll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.

What you'll do

  • Own post-sale customer success: onboarding, adoption, renewals, and expansion
  • Help customers integrate Krea into their creative workflows and daily work
  • Drive product adoption across our core customer profiles
  • Communicate new feature and product updates (we ship weekly)
  • Track usage and customer signals to help customers get more value
  • Identify expansion opportunities and support renewals and upsells
  • Share customer feedback with the product and marketing teams and help shape what we build

What we're looking for

  • Experience in Customer Success or Account Management
  • A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
  • Strong understanding of creative workflows
  • Product-focused mindset, with experience in onboarding and implementation
  • Strong communication and interpersonal skills - you’re great at building and maintaining relationships
  • Proactive, ownership-driven attitude and comfort working in an early-stage environment

More about us

We’ve raised over $83M and are backed by world-class investors including Andreessen Horowitz and Bain Capital. We work full-time and in-person from our waterfront office in San Francisco.

What we offer

  • Openness to sponsoring international candidates (STEM OPT, OPT, H-1B, O-1, E-3)
  • The chance to work closely with a world-class team shaping the future of AI creative tools
  • High impact and ownership as a founding member of the CS function
  • Competitive compensation (75th percentile of market) with meaningful equity