Overview
**Program Overview: **The "Ignite" Program for People with Disabilities is a developmental initiative aimed at providing firsthand real-life work experience in the corporate world while receiving mentorship from exceptional leaders.
The program's primary goal is to foster greater inclusion within both our organization and the broader community. It offers people with disabilities an opportunity to enhance their technical and interpersonal skills, thereby equipping them with a competitive edge for future employment opportunities, both within and outside of Microsoft, upon completion of the program.Participants will be assigned to project-based roles that contribute significantly to our business objectives and/or enhance current processes.
Please note that only individuals with disabilities are eligible to participate in this development program. If you are not part of this community, you are encouraged to explore other available roles on our recruiting page: careers.microsoft.com.People with disabilities are also welcome to apply for all other positions listed on careers.microsoft.com and undergo the standard hiring process.
Role Overview: As a Customer Success Account Management Intern, you will support customer success teams in building trusted relationships and helping customers realize value from Microsoft solutions. You will assist Customer Success Account Managers and cross‑functional partners with customer engagements, account activities, and the delivery of customer success initiatives aligned to customer business and technical objectives.
At Microsoft, interns work on real‑world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions, and achieve your goals. This is your chance to bring your ideas to life while working with cutting‑edge technology. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- Duration: 10 Months
- Type of Employment: Internship
Responsibilities
- **Customer & Stakeholder Engagement: **Learn customer, partner, and internal stakeholder engagement models while supporting foundational relationships with key customer stakeholders and technical professionals to enable successful solution delivery and customer satisfaction.
- **Customer Success Conversations: **Assist with identifying and engaging key customer technical stakeholders at different levels. Learn how to support customer discussions that align Microsoft solutions to customer business objectives and priorities.
- **Account & Customer Planning: **Support Customer Success Account Managers with account planning activities, customer engagement tracking, and preparation for customer‑facing interactions and reviews.
- **Program & Engagement Support: **Assist with customer‑facing program planning, customer reviews, and prioritization of engagements to support agreed customer outcomes and success plans.
- **Technical & Business Awareness: **Develop technical aptitude and industry awareness to help translate customer conversations into business value and measurable impact.
- **Cross‑Team Collaboration: **Partner with internal teams to support account activities, customer initiatives, and ongoing customer success execution.
Qualifications
Required Qualifications
- Currently pursuing a Bachelor’s degree in Business, Sociology, Psychology, Computer Science, or a related field
- Must have at least one academic term or semester remaining following completion of the internship
Preferred Qualifications
- Interest in customer engagement, relationship‑led roles, and technology‑driven solutions
- Passion for technology and a customer‑focused mindse
- tMicrosoft or comparable technology certifications (e.g., Azure, Microsoft 365, AWS)
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**