Customer Success Advisor, Dach

Autodesk Autodesk · Enterprise · Barcelona, Spain

This role is a Customer Success Advisor for Autodesk software in the DACH region, focusing on customer adoption and satisfaction. It is not directly involved in AI/ML development or research.

What you'd actually do

  1. Drive adoption and effective use of Autodesk software
  2. Provide technical support and guidance to customers
  3. Act as a trusted advisor to customers, understanding their business needs
  4. Collaborate with internal teams to ensure customer satisfaction and retention
  5. Contribute to the continuous improvement of customer success strategies

Skills

Required

  • Customer success management
  • Technical support
  • Product knowledge (Autodesk software)
  • Communication skills
  • Problem-solving

Nice to have

  • Experience in the DACH region
  • Understanding of the AEC industry