Customer Success Advisor - Japan

Autodesk · Enterprise · Tokyo, Japan

This role is a Customer Success Advisor for Autodesk in Japan. The primary focus is on transforming customer visions into realized value by ensuring consistent and connected customer experiences, forging trusted partnerships, and driving adoption, retention, and measurable business outcomes. The advisor will support customer outcomes by helping them realize more value from Autodesk solutions, leveraging business acumen and curiosity to identify customer needs and create impactful experiences. Collaboration with internal teams like Sales, Renewals, Partners, Support, and Services is crucial. The role also involves identifying and engaging at-risk accounts, delivering high-quality experiences to deepen satisfaction and loyalty, and uncovering opportunities for relationship expansion through value discovery and strategic conversations. A minimum of 5-7 years in a customer-facing role, experience in the AEC industry, independent work with measurable impact, cross-functional collaboration, proficiency in CRM systems, experience with SaaS/cloud software/subscription models, and fluent Japanese are required.

What you'd actually do

  1. Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes
  2. Establish adoption strategies to increase customer value and product usage
  3. Identify and engage at-risk accounts by using discovery skills and realign them toward success
  4. Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
  5. Deliver a high-quality experience that deepens customer satisfaction and loyalty
  6. Uncover and identify opportunities to expand customer relationships through value discovery, understanding customer workflows and strategic conversations

Skills

Required

  • Customer Success
  • Account Management
  • customer-facing role
  • Salesforce
  • Gainsight
  • CRM systems
  • SaaS
  • cloud-based software
  • subscription business models
  • fluent Japanese

Nice to have

  • AEC industry

What the JD emphasized

  • customer outcomes
  • customer value
  • customer success
  • customer journey
  • customer loyalty
  • customer relationships
Read full job description

Job Requisition ID #

26WD97104

Position Overview

Customer Success Advisor - Japan

In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth. As we continue our business model transformation, driving adoption of our technology is key to long-term customer value and partnership.

As a Customer Success Advisor, you’ll support customer outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices. Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success.

Responsibilities

  • Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes

  • Establish adoption strategies to increase customer value and product usage

  • Identify and engage at-risk accounts by using discovery skills and realign them toward success

  • Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes

  • Deliver a high-quality experience that deepens customer satisfaction and loyalty

  • Uncover and identify opportunities to expand customer relationships through value discovery, understanding customer workflows and strategic conversations

**Minimum Qualifications **

  • 5-7 years in Customer Success, Account Management, or a related customer-facing role
  • Experience in AEC industry is an added advantage
  • Proven track record of working independently while driving measurable impact.
  • Experience navigating cross-functional collaboration with internal and external stakeholders
  • Proficiency in Salesforce, Gainsight or similar CRM systems
  • Experience with SaaS, cloud-based software, or subscription business models
  • Ability to converse in fluent Japanese

#LI-JA1 ​

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

**Are you an existing contractor or consultant with Autodesk? **

Please search for open jobs and apply internally (not on this external site).

Customer Success Advisor - Japan at Autodesk — AI Hire Signal