_As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. _
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
_What You’ll Do: _
_Partner with the sales team to ensure smooth transition and onboarding experience__Proactively build relationships with customers to create mutual trust _Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts__Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively__Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates__Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
Who You Are:
A strong communicator with excellent attention to detail__Motivated by building long-term and long-lasting relationships__Driven by the opportunity to make a visible impact with your work__5+ years of experience in a customer account facing role__Customer-minded, always aiming to provide the most value possible__Excited by working in an ever-evolving and fluid solution focused environment__Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
_Best-in-breed onboarding__Sales training in MEDDIC and Command of the Message__An inclusive company culture, opportunity to join our Community Guilds__Intra-departmental mentor and buddy program for in-house networking__Continuous professional development, product training, and career pathing__New hire stock equity (RSU) and employee stock purchase plan (ESPP)_Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
**About Datadog: **
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.