Customer Success Manager - Benelux (remote)

Autodesk · Enterprise · EMEA - Netherlands - Offsite +2

Customer Success Manager for Autodesk Construction Cloud platform, focusing on driving digital transformation in the construction industry by increasing platform adoption, documenting value, and managing customer relationships to mitigate churn and guide expansion.

What you'd actually do

  1. Be accountable for the relationship health of a selected portfolio of accounts
  2. Develop Customer Success Plans, with documented value delivered
  3. Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and Functionality in use
  4. Mitigate any churn risk and guide expansion discussions
  5. Be an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap

Skills

Required

  • Construction industry experience
  • English fluency
  • Customer relationship management
  • Technology adoption strategies
  • Value documentation
  • Churn mitigation
  • Expansion strategies

Nice to have

  • Dutch fluency
  • Experience building face-to-face relationships
  • Understanding of customer business use cases
  • Product feedback contribution
  • Product roadmap discussions

What the JD emphasized

  • 5+ years within the Construction industry is mandatory
  • Fluent English is mandatory
Read full job description

Job Requisition ID #

26WD95553

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.

Reporting to the Manager of Construction Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in the BENELUX region. You will develop and manage Customer Success Plans and partner with sales teams to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Construction Cloud platform and documenting value delivered.

**Responsibilities **

  • Be accountable for the relationship health of a selected portfolio of accounts
  • Develop Customer Success Plans, with documented value delivered
  • Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and Functionality in use
  • Mitigate any churn risk and guide expansion discussions
  • Be an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap

**Minimum Qualifications **

  • 5+ years within the Construction industry is mandatory
  • Fluent English is mandatory
  • Ability to travel when required
  • Experience in building face-to-face relationships with customers
  • Be located in the Netherlands or in Belgium

**Additional Qualification: **

  • Fluent Dutch

About You

  • You are passionate about digitization and progress in the construction industry
  • You are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board room
  • You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment
  • Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions
  • You are excited by technology and happy to get into the product detail

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

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