About the Role
The Customer Success Manager role is a fantastic opportunity to showcase your relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of Enterprise Brands, strengthening partnerships to increase retention, and driving business growth with mutually beneficial outcomes.
As a Customer Success Manager, you play a key role in retaining our most valuable accounts, ensuring partners thrive on our platform, and identifying opportunities to enhance core business metrics for our restaurant partners and Uber Eats.
What the Candidate Will Do
- Lead post-deal partner management for a high-value, high-potential portfolio of restaurant partners.
- Build and maintain strong partner relationships to achieve measurable outcomes, including revenue growth targets, upselling new product features, and ensuring high retention by creating mutual business value.
- Act as the voice of the customer to internal teams, translating partner needs and advocating on their behalf.
- Develop a deep understanding of the partner landscape and cultivate positive relationships across our restaurant partner organizations.
- Conceive, design, and lead growth initiatives with restaurant partners, working cross-functionally with Uber’s internal teams to drive projects to completion.
- Set, track, and report on performance metrics, and conduct business reviews with partners.
Basic Qualifications
- Confidence in making data-driven decisions and applying sound business judgment.
- Intermediate SQL knowledge and experience
- Strong project management skills, with the ability to develop detailed joint business plans with partners and consistently deliver results.
- Excellent communication skills, both verbal and written, with strong executive presence and interpersonal abilities.
- A proactive, resourceful, and go-getter attitude; this team moves fast and operates in dynamic environments.
- Ability to work independently with minimal oversight.
- A willingness to work hard, dive into details, and closely collaborate with our highest-value partners.
- Experience in customer-facing roles with a proven track record of achieving business targets.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.